Skip to main content
P
paul-lang
May 6, 2025
Question

Why does clicking on purchase orders redirect to billing page in sandbox environments? PO functionality was working until yesterday.

  • May 6, 2025
  • 1 reply
  • 0 views

When I click on https://sandbox.qbo.intuit.com/app/purchaseorder it now redirects me to https://sandbox.qbo.intuit.com/app/obillupgrade I still have purchase orders enabled in my sandbox company and I can see previous purchase orders in the list of expenses.

    1 reply

    R
    RoseJillB
    May 6, 2025

    This behavior occurs when you access your sandbox company in a browser where a QBO Essential or Simple Start is already signed in, Paul.

     

    To prevent this from happening, we recommend opening each company using a separate browser or accessing one of them via an incognito window.

     

    You can access a private browser using these keyboard shortcuts:

     

    • Google Chrome: press Ctrl + Shift + N
    • Mozilla Firefox: press Ctrl + Shift + P
    • Safari: press Command + Shift + N

     

    Furthermore, you can check the usage limits, such as the number of accounts or users you can have at one time in QuickBooks.

     

    If you need additional assistance managing purchase orders or upgrading your subscription, don't hesitate to reach out. The community is here to support you every step of the way!

    P
    paul-langAuthor
    May 8, 2025

    I'm using a Sandbox environment with QuickBooks Online Plus configuration.

    I was able to use Purchase Orders last week but can no longer use them this week.
    There is no way to upgrade a Sandbox environment since we do not pay for them.

     

    I tried using a private browser window but saw the same issue.


    I reviewed usage limits and my sandbox account is under the limits.

     

    I need additional assistance with my sandbox account.

    E
    EmanE17
    May 8, 2025

    Thank you for following the steps to resolve the issue and clearly expressing your concerns, Paul. I'll ensure you get the best support available to address your concerns.

     

    We have an Intuit Developer forum where experts handle integrations, such as APIs, developments, and other related concerns. For Sanboxes-related queries, I suggest posting your situation on their platform, as they are the best gurus to help you further.

     

    Here's how:

     

    1. Go to this link: Intuit Developer Support.
    2. Log in to your Intuit Developer Account or create a new one.
    3. Select QuickBooks Online under What you need help with.


       
    4. Click Ask a question, then click Ask to post your query.

     

    After your vendor accepts the purchase order, you can add it to an expense or bill to formalize the transaction.

     

    You can always get back to us whenever you have additional questions about managing purchase orders or any QuickBooks-related questions. The Community team will gladly help you.

    Terms & ConditionsAccessibility statement