Why does no one call me back when I use the contact by phone option?

I understand the inconvenience caused by not contacting you earlier; your attempt to reach out may have been outside of business hours and beyond the daily cutoff time, which prevented a response. I will connect you to our QuickBooks Online (QBO) live support team for further assistance, Kcmjan.

They can run a series of tests to determine the root cause of your concern with QBO. Here's How:

1. Go to the Help icon in the top right-hand corner.
2. Select Search and open any article, then press the Contact Us button.
3. Select a topic or enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.

They can accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

Additionally, refer to this article to learn how to set up estimates in QBO: Create and send estimates in QuickBooks Online.

Our team is always here to support you. If you have any further questions or concerns related to QBO, please feel free to click the Reply button below.