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September 21, 2024
Question

Why does quickbooks seems to be running but isn't. so all my work is not saved. wth?

  • September 21, 2024
  • 1 reply
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1 reply

September 21, 2024

Thanks for reaching out to us, @vghomeimprovemen

 

This process must work smoothly for you, and I'm here to help find a solution. Let's work together to address this issue and get your invoices saved without all the hassle.
 

To further assist you, could you provide me with any specific error messages or details about what happens when you try to save your work?

 

In the meantime, perform some basic troubleshooting steps. This way, you can save and close your transactions.

 

First, use a private browser to access your account in QuickBooks. It is also known as InPrivate in Internet Explorer and Incognito mode in Google Chrome. This browser mode doesn't record the browsing activity on your local device. You can access this by pressing the following keys:  

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If the issue persists, then let's clear the cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.

 

In case you need help in accomplishing other tasks in QBO, you can check our articles on this link. Let's make sure that the topic is set as "QuickBooks Online."

 

If there's anything else I can do for you, please let me know. I'll be around to help you. Have a beautiful day!