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April 15, 2025
Question

Why does the app keep logging me out? I have this app to auto track trips but that’s difficult when the app keeps logging me off randomly and I’m missing days of trips

  • April 15, 2025
  • 1 reply
  • 0 views

All settings are correct, should not be logging me off

1 reply

April 15, 2025

Let's work together to fix this, themyrmaids.

 

First off, could you please specify which app you're referring to? This will help us provide a more accurate resolution. If you are referring to the QuickBooks Self-Employed app, let's refresh the app data as cached data may cause freezing or other system hiccups.

 

If you're using an Android device, here's how:

 

  1. Go to your device's Settings.
  2. Navigate to Applications or Application Manager.
  3. Select the QuickBooks Solopreneur app from the list.
  4. Tap on Storage, then Clear Data.

 

For iOs devices, here's how:

 

  1. Navigate to your device's Settings.
  2. Go to General, then iPhone Storage.
  3. Choose the QuickBooks Solopreneur app from the list.
  4. Tap the Offload app option.

 

If the issue persists after refreshing the app, I advise uninstalling and reinstalling it to get the latest version, which could help restore the default settings of the application.

 

Here's an article about mileage tracking for detailed information: Automatically track mileage in QuickBooks Self-Employed.

 

Also, you can visit this article for your future reference: Learn how QuickBooks Self-Employed calculates mileage deductions.

 

Let us know if you have other concerns, the Community is always here to help.