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cpl4920
January 23, 2019
Question

Why doesn't a credit card payment show up on a Reconcile screen?

  • January 23, 2019
  • 3 replies
  • 0 views

I am running QB Desktop pro 2018 on a Windows 10 laptop.  One certain payment for a credit card does not show up in the reconcile credit card window. It shows up as cleared on the bank register; it shows up as a payment on the credit card register; but it won't show up in the reconcile screen. The reconciled balance is the difference for that payment, so it's driving me nuts! I have checked the bank and credit card registers to show the correct accounts are debited/credited, but still... Could someone shed some light on this? Thanks.

    3 replies

    T
    therpllc
    January 24, 2019

    Same issue! Now two in need of help!

      HoneyLynn_G
      HoneyLynn_G
      January 24, 2019

      Hello there, @cpl4920 and @therpllc.

       

      I appreciate the both you for reaching out and providing details about your credit card payment transaction issue.

       

       

      Checking the root cause of being unable to see the transaction on the Reconcile screen requires tools, like screen sharing, that only our phone support team has. They can also create an investigation ticket if there are other customers experiencing the same problem.

       

      Here's how to get their contact details: 

      1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
      2. Select QuickBooks Desktop.
      3. Choose your QuickBooks for Windows version.
      4. Select the issue/topic.
      5. Click the Get Phone Number button to see the support number.

      That's it. Let me know how the call goes or if there's anything else I can help. Wishing you and your business continued success.

      J
      jentelles
      May 4, 2019

      Just curious... was Intuit able to help you with this issue? I am having the same issue.

      F
      FeatherRiverPerfusion
      March 24, 2021

      I am having the exact same problem.  I use Quickbooks for Mac Desktop version v19.0.5 R6.  This started after an update.  I do not wish to pay for support that is clearly related to the update.  

      H
      HeatherDevaney
      April 15, 2021

      After reading all of the comments on this thread and trying all of the things mentioned and having none of them work, I tried these steps on my own and this works!

      I deleted the check (after writing down all the info of course) that I made the payment with. Then I went to the chart of accounts, highlighted my credit card line then went into its register. I made the payment by choosing the name of the credit card in the payee field, the amount of the payment in the payment field, and then I changed the account from its usual expense category to be the credit card itself. Boom! 

      6
      626848609
      September 9, 2021

      YES!  I had this problem and FINALLY realized that the bill payment was coded to the expense category, not the credit card account.  I had already entered all the individual charges to the expense category, so of course the payment has to be coded to the credit card account, not the expense item.  :)  Took me a lot of comparing older bills and payments to finally see the difference and why it wasn't showing up in the reconcile screen.  Hope this helps someone!!

        M
        MadJack11
        October 28, 2021

        OMG. Yes! The bill payment was coded to the wrong credit card account. I must have paid it incorrectly and then changed it to the correct CC but it was still coded to the previous account. 

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