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D
DDrudy
December 16, 2023
Question

Why doesn't the clients stay in the box where it shows the previous clients worked on

  • December 16, 2023
  • 1 reply
  • 0 views

When I open up QB no clients are shown in the previously worked on clients

What can I do to correct this?

1 reply

I
Irene R
December 16, 2023

Welcome to the Community, @DDrudy.
 

I'd love to help you with your concern, but before diving in and finding the right solution, could you tell me more about it?
 

To which box are you referring? And if possible, can you provide a screenshot so we can narrow down the adequate solution to this matter?
 

I'd appreciate any additional details you can provide by adding them to your reply. I’ll be waiting for your response. Have a good day!

D
DDrudyAuthor
December 16, 2023

I have attached a screen shot of the problem

R
Rasa-LilaM
December 16, 2023

Thank you for providing a screenshot regarding your concern, DDrudy. This valuable information will serve as a helpful guide for us to address the issue and ensure that your clients' companies appear in the No Company Open window.

 

Let's utilize the Find a company file tool to locate all your company files across various sources on your computer. It will compile a comprehensive list of QuickBooks company files it detects, providing you with essential information to identify the right ones.

 

Here's how to access the tool:

 

  1. Open QuickBooks Desktop (QBDT).
  2. In the No Company Open window, click the Find a company file button.
  3. This action will display the Find a Company File window.

The utility will automatically scan for the following file extensions:

  • .QBW, your QuickBooks working file.
  • .QBB, your QuickBooks backup file.

 

When the list of QuickBooks files appears, just choose the one you're working on and click the Open button. If you want to delve deeper into the process, refer to this article: Find QuickBooks company data files and backups. It offers instructions to manually access your files and provides information about the file location.

 

In case the company file is missing or cannot be located, click on the provided links to view the troubleshooting steps:

 

 

Feel free to reach out if you need any more information or have any questions about finding your clients' files or any other product-related matters. I'll be here to assist you and ensure everything is sorted out. Enjoy your weekend, DDrudy.

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