Why don't I have a reconcile undo option

The Undo option is available to accountants only under the QBOA edition. Until Intuit adds the option to the regular QBO edition, you have two options as a solution to this dilemma: 

1. hire a real accountant to click the Undo button for you, or

2. "pretend" to start an accounting firm as a side business, sign up for QBOA trial under a different email address, and invite your brand new side business as an accountant to your primary business. 

Log in at QBOA, and voila, you get the Undo option for your company's Reconciliation. 

Sorry Intuit for all these phantom accounting firms, but you are asking for it. :-) 

I know this is an old post, but I'm just now feeling the pain of this obviously intentional software flaw that we all know is just another way that the QBO fat cats have found to squeeze more money from it's hard-working small-business customer base.  Anyway, stepping down from my soapbox for a min...I found a workaround.  It isn't perfect, like being able to under a past reconciliation would be, but its quicker than manually unclearing a ton of transactions.

My situation:  Our bank account in QBO was reconciled as of 12/30/22 with an uncleared deposit transaction on 12/6/22 of $150.  Upon auditing our accounts, I discovered the uncleared deposit was a JE entered in error.  I don't feel like answering a million times over in the coming year the question of 'why is there a $150 uncleared deposit for Dec?', when the deposit shouldn't have existed in the first place.  

So to fix this, I entered a JE as of 12/31/22 that credited the $150 in our bank account and debited it in the correct expense account.  

Next, I went to the Reconcile page and selected by bank account from the list of accounts I wanted to reconcile.

It brought up that blue note that says 'Last Statement ending date 12/30/22'.  I ignored it.

Dropped down below that and entered the Ending Balance amount that was the same as the Beginning Balance amount.  

Tabbed to the right and entered 12/30/22 as my Ending Date.  (Yep, you saw right.  You can totally do more than 1 reconciliation for an account on the same day!!...poof! I blew ur mind!!)

I clicked on 'Start Reconciling' and when the next screen opened up, I checked just my 12/6 deposit of $150 and my 12/31 payment of $150.  They cancelled each other out, so my Difference was $0.  I clicked 'Finish Now' and the reconciliation report now shows the 'unreconciled transactions as of 12/30/22' as $0 and my statement ending balance still matches to the actual bank statement .

If I go to the History by Account it shows both reconciliation reports dated 12/30/22 (like I said, not a perfect work-around).  This I can handle and will raise less (if any) questions from our Accountants than the unreconciled deposit would.

I hope this helps some of you!  Keep doing what you're doing and fighting the good fight!  

I completely agree.  Why is that a small business who does their own book not have access to the undo reconciliation button. On the desktop version it is available. I have used it in one or more occasions with one company. I have now started working with another company which books are a mess and there are lots of corrections that need to be made. I have reached out to the accountant to undo it as the QB online protocol is and not only does the company get changed to use QB online now they have to pay an accountant to spend time to to do something simple as this.  Not to mention the accountant is new to QB online and spent more time than necessary to figure it out. QB is supposed to be user friendly especially for small businesses. A simple task as this has turned into a 2 weeks of emails and delays making it not so quick bookkeeping.

All I can say is do better QuickBooks!

It is absolutely absurd that this has not been fixed.  We should not have to pay an accountant to undo a reconcilation. QBO should have the same features as QBD, and there is no reason for that to not be the case.

The fact that they don't allow the ACCOUNT OWNER to undo a reconciliation is ridiculous! The Account Owner should be an administrator and have access to ALL functions. This is why I absolutely dislike Intuit, and would never recommend them for anything. Unfortunately, I am trapped in QuickBooks for my accountant. 

This is extremely POOR customer service!  There should be NO FEATURES your Accountant has that the OWNER does not!

Way to make it MOST difficult for non-accountant users, Intuit! I SO miss QB Enterprise!!! 

I can't believe that I came here to find a simple solution to changing a date on my last reconciliation and there is 4 years of it not being solved!  Everything I see says, "ask your accountant to fix it".  What?  Who is going to pay for them?  Quickbooks... you are ridiculously complicated and overpriced.

Why is this marked solved?  This is how I can pay an accountant to do it.  It's my data.  It's my software license, but I need to hire an accountant to access undo?  Let me guess, I can also pay Intuit for this service?  What a filthy company.  It's not your data.  Why did you lock out to undo to accountants only?  What possible rationale for this decision?

If blocking this feature is to protect the uninformed, why not just provide a warning that requires the user to click through an acknowledgement and confirmation that the risk is understood?

Some users are CPAs without the higher-level subscription or may handle their books without a CPA and therefore do not have somebody who can do this for them. But also seems odd for quickbooks to take away control of a business from the owner. Empowering customers seems like something that will benefit Intuit more because it will show the value of their software and provide a service that does not force users to rely on others. A dependency on others does not provide a business owner with the warm and fuzzies, at least I know that's how I'm feeling!