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M
michaellamanson
September 14, 2023
Question

why don't i see the section to enter purchase information on entering a new non-inventory part

  • September 14, 2023
  • 1 reply
  • 0 views

why is the option to enter purchase information gone when i go try to add a new non-inventory part?

1 reply

MJoy_D
MJoy_D
September 14, 2023

I can help you with adding this non-inventory part. 

 

When adding this Non-inventory part, be sure to check the Purchasing Information box to enter the Cost, Expense Account, and Preferred Vendor. 

 

Here's how:

 

  1. Go to Get paid & pay or Sales and choose Products & services. 
  2. Click on New and select Non-inventory. 
  3. Tick the checkbox for I purchase this product/service from a vendor.
  4. Enter the Cost, Expense account, and Preferred Vendor. 
  5. Click on Save and close once done.

 

Refer to the following article for more information about adding product and service items to QuickBooks Online. It'll also guide you with reviewing and updating any of your product or service items.

 

From here, you can use reports to see your sales and inventory status to check your best sellers, what’s on hand, the cost of goods, and more.

 

In case you're referring to QuickBooks Desktop (QBDT), let me know where this purchase information you're referring to by sending us a screenshot. That will surely help us identify the issue you're having.

 

Let me know if you need further help with adding a non-inventory item. I'm always here to assist. Have a great rest of the day!

M
michaellamanson Author
September 14, 2023

I fully understand that there's a button, but what I asked is where is it? It has disappeared and is no longer an option. Is this feature only given to some of the plans as I cannot find any information what plans, both desktop and online, actually let you have this feature.

 

 

D
DebSheenD
September 14, 2023

Hello Michael, Welcome to the Community.

 

I'm here to help you enter the purchase information when entering non-inventory items in QuickBooks Online (QBO) and QuickBooks Desktop (QBDT)..

 

We can simply click the tick box on both QBDT and QBO to show the product information. Please see the screenshot below for visual preferences.

 

QBDT

 

QBO

 

However, if this option is still unavailable I recommend doing some basic troubleshooting steps for QBO to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once logged in, try to check if the purchase information appears. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

 

While in QBDT, make sure to update QuickBooks to the latest release. Doing this can address bugs or issues in the previous versions. Then, let's rebuild your company file data to fix data-related issues on a company file. The steps below will guide you through the process.

 

  1. Go to File, Utilities, and then select Rebuild Data.
  2. QuickBooks will ask to make a backup before it rebuilds your company file. Select OK.
  3. Select where you want to save your backup, then OK. Don’t replace another backup file. Enter a new name in File name and select Save.
  4. Select OK when you get the message Rebuild has completed.

 

Once done, go to the File menu and select Verify Data to check for additional damage.

 

Also, I'm adding this article to further guide you in managing your inventory items in QBDT and QBO: 

 


Feel free to share your inquiry about managing inventory items in QuickBooks, and I'll be prompt in assisting you.

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