Why don't supervisors call you when you request one?

Hi there, @joenava7135.

Some callback schedules may be delayed due to the volume of requests we receive and the availability of support during this season.  Our representatives will be able to reach you during our support hours as long as you provided the right contact information.

You can also try alternative options to resolve your problem. Furthermore, you can communicate with a live representative via chat by using the messaging option. The steps are as follows:

1. Click on the (?) Help menu.

2. Hit Contact Us.

3. Fill in with the keyword of your concern in the What can we help you with? box.

4. Go to the next window, and scroll down to the Choose a way to connect with us field.

5. Select Start messaging to have a discussion with a live agent.

A little discussion box will appear in the bottom right corner of your screen when you choose the message option. Make sure your browser has pop-up windows enabled. After you complete the form, an agent will join you there. Check this out:

I'd be happy to look into your concern if you would want to discuss it with me. This forum can assist with ordinary QuickBooks issues that don't need billing or account verification. To describe your problem in more detail or to let me know about it, use the Reply button below and enter my user ID.

Lastly, please note the support hours to make sure someone from our customer care team is available to assist.

Fill me in if you need any more help with QuickBooks or account management. We'll do our best to reply as soon as possible. Stay safe always.