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usersunandseacleanin
December 7, 2023
Question

Why hasn’t my hold been released

  • December 7, 2023
  • 1 reply
  • 0 views
Over 3 weeks and I keep getting told the same thing I need my money

    1 reply

    J
    Just_me
    December 7, 2023

    There are a LARGE number of customers that are getting their money held.  It's another way that Intuit/ QB is making money.  They hold it for as long as possible, and collect the interest. A VERY large number of these people are having to wait weeks, and even months, just to find out that they have to collect the money from their own state.  

     

    There are a few threads here in the community that talk about a class action lawsuit.  You can use the search bar at the top of any page, here in the community, to find those.  

     

    It is also recommended that you file complaints anywhere and everywhere.  Otherwise, this is going to keep happening. File with the BBB, FTC, your states Attorney General and the Consumer Financial Bureau.  The more people that file these complaints, the more likely they will help.  

     

    Good luck. 

      S
      ShyMae
      December 7, 2023

      Hello there, @usersunandseacleanin. I understand how any delay can impact your business.

       

      For follow-up updates, I'd recommend contacting our payment support team. They can securely pull up your account and review the details of the held deposit. 

       

      To reach our support team:

       

      1. Check our Contact Payments article.
      2. Click QuickBooks Payments.
      3. Select Chat with us.

       

      On the other hand, you can visit this article to know how long customer payments take to reach your bank account after processing: Check the deposit speed.

       

      Just click the reply button below if you have additional clarifications and need further assistance with other QuickBooks-related concerns. Please know that I'm always here for you. 

      BigRedConsulting
      BigRedConsulting
      December 7, 2023

      @ShyMae  RE: For follow-up updates, I'd recommend contacting our payment support team. They can securely pull up your account and review the details of the held deposit. 

       

      @usersunandseacleaninwrote, "Over 3 weeks and I keep getting told the same thing."

       

      Told by who, you might have asked yourself? Well, Intuit support, of course.

       

      So, sending the OP to support to get the same runaround they've been getting isn't really helpful.  You probably got points for "answering" the question, but you didn't really.

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