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March 28, 2024
Question

Why is my quickbooks account experiencing so many errors and time outs?

  • March 28, 2024
  • 1 reply
  • 0 views
It keeps notifying me that something went wrong and cannot load information

1 reply

March 28, 2024

Thanks for visiting the QuickBooks Community, sschinness88. I'd be delighted to share some troubleshooting steps to fix the issue you're experiencing with your QuickBooks Online (QBO) account.

 

Beforehand, may I know if you encountered any specific error messages? Also, what device are you currently using to access QBO? This way, we can better check if there's an ongoing issue with it.

 

If you're using a web browser, one of the possible reasons you're having issues with your QBO account can sometimes be caused by a stored cache and cookies in your browser. Let's try accessing your QBO account through an incognito window to determine if it's a browser-related issue. Here are the shortcut keys:

 

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

If a private browsing session goes well, you can return to the default internet browser and clear the cache to enhance the functionality of the program. Otherwise, you can use one of the other supported browsers, which is also a viable option.

 

Once you can flawlessly access your QBO account, you can visit these resources to learn more about personalizing your account for whatever you need to change:

 

 

Please come back and keep us posted on your progress in accessing your QBO company. I'm here to ensure this gets resolved. Take care and have a great day ahead!