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nicoleam
October 18, 2023
Question

Why is QuickBooks Duplicating Transactions?

  • October 18, 2023
  • 1 reply
  • 0 views

QuickBooks has recently began duplicating transactions, seemingly related to receipts. First, I noticed a receipt was duplicated (resulting in the PO quantity showing more was received against it than the PO total quantity allowed). This morning, I found an invoice that was duplicated (resulting in the total received on the invoice per QB being doubled.

 

The duplication is only shown in Reports --> Transaction History (i.e. the duplicate receipt doesn't appear in the report for the inventory offset account and the duplicate invoice doesn't appear in the Vendor Transactions listing) so this seems to be something going on in the backend of QuickBooks. Also, these were two different customers, different POs, etc. so doesn't seem to be isolated.

 

I'm looking for some support on this issue. Any feedback is appreciated.

1 reply

K
Kevin_C
October 18, 2023

I understand the importance of addressing this issue with urgency, @nicoleam.

 

Currently, we have an ongoing investigation about duplicated inventory quantities on your purchase orders in QuickBooks Desktop (QBDT). Please be assured that our Engineering Team is aware of this issue and is working hard to resolve it.

 

While we're unable to provide exact dates for when this issue will be fixed, I encourage you to contact our Technical Support Team. They will ask for your contact details to include you on the list of affected users. Once you're on the list, we'll keep you updated on the progress via email notifications.

 

Here's how:

 

  1. In QBDT, click Help.
  2. Choose QuickBooks Desktop Help or press F1 on your keyboard.
  3. Click the Contact Us button in the Have a question? window.
  4. Enter your concern in the description box and select Continue.
  5. Choose either Chat with us or Have us call you.

 

Please review our support hours to ensure we can address your concerns promptly.

 

Additionally, you can run and customize sales reports in QBDT to obtain a comprehensive overview of sales, inventory status, and product performance. This way, you can better understand your overall sales for each product and monitor stock levels more effectively.

 

If you have additional questions about managing your inventories in QBDT, feel free to add a reply below. Keep safe!

S
SJCbeachliving
April 19, 2024

I'm having this problem with invoices. Quickbooks is duplicating my invoices and making 2 or 3 of each one. Did you get your problem solved?

JaeAnnC
JaeAnnC
April 19, 2024

We're glad to have you here today, @SJCbeachliving. Let's work together to perform some troubleshooting steps to resolve your issue about duplicate invoices in QuickBooks Desktop (QBDT).

 

First, let's ensure that there are no memorized invoice transactions created. To do that, go to Lists and select Memorized Transaction List. 

 

If there's none, let's utilize the Verify and Rebuild tool to scan your company file for possible data damage and repair them. Here's how:

 

  1. Go to Window and select Close All.
  2. Click File, then Utilities.
  3. Select Verify Data. Once done, go back to step 2 and click Rebuild Data.

 

To ensure accurate keeping of your financial records, delete the duplicate entries. To do that, open the invoice and click Delete.

 

Furthermore, you need to enter the payment in QBDT when a customer pays for an invoice. 

 

Let me know in the comments below if you have other questions about duplicate invoices. The Community team is always willing to lend a helping hand. Stay safe, and have a good one.

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