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sam156
March 8, 2023
Question

Why is quickbooks sending 4 copies of reminder emails now?

  • March 8, 2023
  • 1 reply
  • 0 views

Suddenly Quickbooks sends 4 emails when I send an invoice reminder. What's the deal?

1 reply

R
ReymondO
March 8, 2023

Hey there, @sam156.

 

Thanks for reaching out to QuickBooks Community. 

 

It's possible that you have multiple reminders set up in your Account and settings. This can be the reason why you're customers are getting 4 copies of reminders in their emails. 

 

You can turn off these reminders in QuickBooks and control what invoice reminder you're going to send to your customers.

 

If you're using QuickBooks Online Simple Start, Essentials, or Plus, follow these steps to turn off the reminders. Here's how:

 

  1. Go to Settings ⚙ and select Account and settings.
  2. Click the Sales tab.
  3. In the Reminders section, select Edit ✎.
  4. Choose the reminder you want to turn off. Toggle the Reminder radio button to turn off.
  5. Select Done. Repeat the steps to other reminders until you want to turn off.

 

If you're using QuickBooks Online Advanced, you can turn off or disable reminders from your Workflows section. Simply follow these to turn them off:

 

  1. Go to the Gear icon and select Manage workflows.
  2. Select the Edit drop-down icon under the Actions column of the Payment due reminder that you'd like to turn-off or disable. 
  3. Click on Disable. 

 

Moreover, you can manually send invoice reminders to your customers. That way, you can control the times they are notified:

 

  1. Go to Get paid & pay or Sales, then select Invoices.
  2. Find the invoice you'd like to send a reminder for.
  3. From the Receive payment dropdown, click Send reminder.
  4. Customize your message and select Send.

 

If you need help managing your customers and sales, check out our articles. Other topics are found here as well: QuickBooks Online general help page. 


Reach out to me if you have any other concerns or follow-up questions. Looking forward to assisting you again.

S
sam156Author
March 8, 2023

Reymond,

 

I am not using automated reminders,I'm just going to my invoice list, finding past due invoices and clicking on "send reminder". It pops up the window so I can send a message (has a standard message already set up), then I click "send" and it pumps out 4 emails.

 

I'm pretty sure this is a software bug.

 

Sam

C
Carneil_C
March 8, 2023

Thanks for getting back to us, @sam156. 

 

I'll route you to the best support available so you can fix this issue with your invoice reminders in QuickBooks Online. 

 

I appreciate you clarifying that you're not using automated reminders, which may be the root cause of this issue. That said, I recommend reaching out to our Customer Team Support. They have the tools to look into your account safely and find potential solutions.

 

Here's how you can contact them: 

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's talk.
  3. Review and Select from the following: Ask the community, Have us call you, or Chat with us.

 

Ensure to check their support hours so they can address your queries promptly.  

 

Once everything is settled, check out this handy resource to help you account for your customer's payments: Receive invoice payment.

 

Let me know how else I can help you with your invoices or other sales transactions in QBO. I'm more than happy to lend a helping hand. Keep safe.

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