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June 3, 2025
Question

Why is quickbooks sending the same email multiple times to the same client?

  • June 3, 2025
  • 1 reply
  • 0 views

For the past two weeks, every invoice and payment receipt is emailed twice - both to the recipient and to me as a bcc. Clearing the cache and Intuit cookies did not resolve the issue.

1 reply

cody_a
Employee
June 3, 2025

@Kkneis We understand how frustrating it must be to receive duplicate emails for every invoice and payment receipt, and we want to assure you that we're here to help.

We've escalated your issue to our Next Level Help team, who will carefully review your Community comments and support history, including your attempts to clear your browser cache and cookies. You can expect to hear from one of our experts soon with next steps.