Why is support so unhelpful?
Every time I have attempted to contact support it is an absolute nightmare. Most of the time the first interaction is being informed that I'm not actually even talking to the right support team, even though it's exactly where I was directed to from their own platform. The first time I had to contact support they sent me to the other team, only for them claim that they weren't the right team either and just sent me back to the previous team I was talking to anyways. It feels ridiculous that a company that enables B2B work, has absolutely no B2B relations itself. My business moves all of our money through Intuit Quickbooks, yet we don't even have a point of contact, and that is not for a lack of trying. So when we, or one of our customers, has a problem with payments, then we are stuck speaking to a random chat representative who usually does absolutely nothing to help.