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November 18, 2023
Question

Why might my employee be receiving the error "Looks like you don't have Workforce" when I invite them to join Workforce?

  • November 18, 2023
  • 1 reply
  • 0 views
I've confirmed that the email addresses match. He has an existing Intuit account he uses for TurboTax, and we've confirmed that he's using the same password when trying to login.

1 reply

November 18, 2023

Welcome to the Community space, @Eric11_2.

 

I appreciate you reaching out here with your concern regarding receiving an error in Workforce. I'll be sharing some insights to help you resolve this matter.

 

Below is a summary of ways to help in this matter.

 

First is to make sure that you log in using this portal: QuickBooks Workforce (intuit.com)

 

Second, resend the invite and ensure the employee uses the most recent email.

 

If the issue persists, we can route you to our designated Workforce Support team for assistance with your account. Our team of experts will work to resolve any unusual behaviors and investigate the root cause of any errors. They have the tools and expertise needed to provide a more in-depth review and help you get back to using your Workforce account seamlessly.

 

To contact them, scroll down to the Get Help with Workforce section and click Chat with us on this page: Contact Workforce.

 

I have included a reference guide to help you view your pay stubs and W-2s for your employer.: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more if you use QuickBooks.

 

Please return to this post if you have other concerns or follow-up questions concerning your Workforce. The Community is always here to help.