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FJH
April 23, 2025
Question

Why would version with 4 licenses only let 3 users on?

  • April 23, 2025
  • 2 replies
  • 0 views

Client has version with 4 licenses, but seems to only let 3 in at same time.

Setup 'seems' okay but clearly something is amiss and not sure where else to look for cause.

any suggestions welcome!

2 replies

C
Chrea
April 23, 2025

Do they have a license for 4 users OR a license for 3 users + a license for single user?

F
FJHAuthor
April 23, 2025

That is a good question - we will check that out.

Also, we find they have a problem actually logging out of QB, even though we keep reminding them.

C
Chrea
April 23, 2025

Make sure you can login to CAMPS as the Primary Contact and find your license code(s) there.

https://camps.intuit.com

 

    BigRedConsulting
    BigRedConsulting
    April 23, 2025

    QuickBooks Pro allows three users be logged into a company file at the same time. Premier is I think five.  But you can have as many licenses as you want of either, which can be useful despite the limits.

    F
    FJHAuthor
    April 23, 2025

    Thanks for reminder...they are running QB Enterprise, however.

     

     

    BigRedConsulting
    BigRedConsulting
    April 23, 2025

    RE: they are running QB Enterprise

     

    Oh. Well then there's no limit of 3 users. Enterprise allows 25 simultaneous users.  So, not sure what the client is seeing, but it's not a user-limit.

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