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Will QB contact you by phone if your payment method declines?

Forum|Forum|2 years ago
February 16, 2024
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QuickBooks Online

Best answer by Ivan_G

We appreciate you for posting here in the Community, qtruck. Let me give you some information about Payments in QuickBooks Online (QBO).

If you're referring to your payment with your QBO subscription, you'll receive a confirmation through email.

However, if you're referring to a customer's payment, please know that you'll receive an email notification with a code that depends on the reason why it's rejected. To supply you with accurate information about this and how to fix it, you can check this article: Fix rejected ACH payments or fees in QuickBooks Payments.

Also, I'll add this article as a reference when you accept electronic payments for online invoices and in-person sales in QBO: Take and process payments in QBO with QBO Payments.

Feel free to reach out again here in the Community if you have additional payments-related concerns. We're here to assist you 24/7.

I

Ivan_GAnswer

We appreciate you for posting here in the Community, qtruck. Let me give you some information about Payments in QuickBooks Online (QBO).

If you're referring to your payment with your QBO subscription, you'll receive a confirmation through email.

However, if you're referring to a customer's payment, please know that you'll receive an email notification with a code that depends on the reason why it's rejected. To supply you with accurate information about this and how to fix it, you can check this article: Fix rejected ACH payments or fees in QuickBooks Payments.

Also, I'll add this article as a reference when you accept electronic payments for online invoices and in-person sales in QBO: Take and process payments in QBO with QBO Payments.

Feel free to reach out again here in the Community if you have additional payments-related concerns. We're here to assist you 24/7.

Q

qtrucking99762Author

I was referring to a payment for a QBO subscription. We received a phone call and I was pretty sure we were only contacted through email for payment information and just wanted to confirm and the support center was closed and thought this forum would be a quicker way to get an answer. Thank you!