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ebricks
ebricks
April 4, 2022
Question

Window envelopes - Why do invoices and statements not fit???

  • April 4, 2022
  • 1 reply
  • 0 views

WHY do QuickBooks Online printed invoices and statements not line up correctly with ANY window envelopes??? I have tried several #9 and #10 window envelopes and I cannot find anything that shows BOTH addresses without cutting some of if off. If the two addresses were just about 1/2 innch closer to each 

    1 reply

    L
    LeizylM
    April 4, 2022

    Hi there, 

     

    I'm here to make sure you'll be able to customize invoices so that they fit the envelope window.

     

    Let's make sure to set it up to fit the printed form in the window envelope. You'll find the instructions for doing so below:

     

    To set up your forms for window envelopes:

     

    1. Click the Gear icon, then Custom Form Styles.
    2. Select the form you're using, then Edit.
    3. Go to the Design tab.
    4. Click Edit Print Settings.
    5. Select the Fit printed form with paystub in the window envelope option.
    6. Click Done.

     

    Please check this article for more details on setting up forms for window envelopes and find out what forms and supplies are available for QuickBooks Online: How to print forms for window envelopes.

     

    Please know that I'm only a few clicks away if you have any other concerns or issues. I'll be more than happy to answer them. Have a wonderful weekend!

    ebricks
    ebricksAuthor
    April 4, 2022

    This does not solve the problem. Not only does it push my address right up to the top edge of the paper so it gets cut off, but the addresses are still too far apart and not showing through the windows correctly.

      Tori B
      Tori B
      April 4, 2022

      Hi there, @ebricks. 

       

      Thanks for following up with us and letting us know that the steps my colleague provided above aren't working for you. 

       

      To clarify, are you using Intuit envelopes, or are you using another brand? If you're using another brand, this could be the reason the addresses aren't lining up the way the need to. It'll depend on the size you've purchased, etc. to have it fit correctly. 

       

      If you're certain you have the correct size envelopes, I recommend contacting our Technical Support Team. This way, an agent can review your account in a secure environment and investigate this matter further. 

       

      I also wanted to include our help article to purchase new envelopes, should you need it in the future:

       

       

      Please feel free to let me know if you have any quesitons or concerns. Take care! 

       

       

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