Skip to main content
dmckneely
January 16, 2024
Question

Workforce

  • January 16, 2024
  • 1 reply
  • 0 views

I have employees that can't log into their accounts.  They click forgot password and it sends a code to a phone number they don't use anymore. How can they reset their password?  

1 reply

MJoy_D
MJoy_D
January 17, 2024

I can share some information about updating the employee's phone number, @dmckneely.

 

To update the phone number associated to your employee's workforce account, I suggest you contact our Customer Support team. They have the tools to access their profile in a secure environment and update the phone number. 

 

Follow the steps below on how to reach them:

 

  1. From your QuickBooks Desktop account, click the Help menu at the top.
  2. Select QuickBooks Desktop Help.
  3. Provide some information about this concern in the search box.
  4. Click the Contact Us link at the bottom of the window.
  5. You'll now be provided with a few support options.

 

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

 

I’m adding links that contain answers to frequently asked questions and other tasks you can do in QuickBooks Workforce: 

 

 

Let me know if you need more information with your QuickBooks Workforce. I'm always here to answer them for you. Have a great rest of the day!

Terms & ConditionsAccessibility statement