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OhioCPAGoBucks
OhioCPAGoBucks
September 21, 2022
Question

XPS Document Writer disappearing glitch (Again) - missing pdf component

  • September 21, 2022
  • 5 replies
  • 0 views

I'm posting this as a last ditch effort to find a solution to a recurring problem with QB's Desktop over the last several years. We have 25 users using QB Desktop of various years. 9 of them do payroll full/part time. 2 of those users are currently suffering from this issue. 

What I've tried:

1) Add/remove XPS Document Writer Optional Feature

2) Manually remove XPS Document Writer Printer, Driver, Port, Manually re-add all (including downloaded driver from previous solution postings)

3)Run QuickBooks Tool Hub PDF Repair Tool countless times (always deletes XPS Writer, never recreates it).

Multiple restarts, etc. between each of the above.

There were no Microsoft windows updates recently installed, but I uninstalled the two most recent (from July) for good measure to no avail. 

For one user, started in QB's 2021, the other QB's 2022. Any assistance beyond telling me to re-do what I've already done would be greatly appreciated. 

5 replies

A
AbegailS_
September 21, 2022

We appreciate your initiative in attempting to settle the issue, OhioCPAGoBucks.

 

Let me point you in the right direction for support with your query about printed reports. 

 

Since you're still experiencing this issue after all the basic trouble shooting steps, it's best to contact our Technical Support Team for assistance. They can determine the root cause of the issue. And have the ability to dig and review some information that can fix your dilemma. If needed, they can open a new ticket and ensure as well you’ll be added to the list of affected users. 


You can follow these steps to reach them:

 

  1. Select the Help menu.
  2. Choose QuickBooks Desktop Help (F1).
  3. Click Contact Us.

 

For any QuickBooks query, you can always visit our help articles to get some tips and information on how to manage and organize your account efficiently.

 

If you haven't yet, it's advisable to perform the steps in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop. This helps in fixing any printing, emailing, or saving PDF files.

 

Thanks for your patience. In case you encounter any problem in the future, don’t hesitate to visit us again. We’re always here ready to help.

R
raleighkim
October 13, 2022

I was getting message "Missing PDF component" when I opened QB 2023 Accountant's Desktop edition

I got rid of the message :

Press Windows key + R

Open: enter optional features & click OK

new window displays Windows features

click box next to Microsoft XPS Document Writer (box should now have a checkmark)

click OK

I opened Quickbooks and message didn't display

 

Fiat Lux - ASIA
Fiat Lux - ASIA
September 22, 2022

@OhioCPAGoBucks 

Which Windows OS do you run? Win 10 Home or Win 10 Pro?

    OhioCPAGoBucks
    OhioCPAGoBucksAuthor
    September 22, 2022

    All units are running Windows 10 Pro. One unit somehow resolved with installation of QB's 2023. The other is still affected, even after QB's 2023 was installed. 

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    September 22, 2022

    Join today's event and report your bugs to get their attention right away.

    https://quickbooks.intuit.com/learn-support/en-us/talk-about-your-business/connect-with-quickbooks-feature-requests-and-bugs/00/1142908

     

    R
    raleighkim
    October 13, 2022

    I was getting message "Missing PDF component" when I opened QB 2023 Accountant's Desktop edition

    I got rid of the message :

    Press Windows key + R

    Open: enter optional features & click OK

    new window display Windows features

    click box next to Microsoft XPS Document Writer (box should now have a checkmark)

    click OK

    I opened Quickbooks and message didn't display

     

    C
    cmcmanus12
    December 9, 2022
    1. Press  CTRL+R to open the Run menu or  go to your start menu and type Run
    2. Type Optional Features  in the run menu 
    3. Find Microsoft XPS Document  Writer  and turn on this feature by selecting the check  box.
       
       

     

    If the Microsoft  XPS Document Writer already has a check next to it download the QuickBooks Tool Hub and run the PDF and Print Repair tool under Program problems.

     

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    May 30, 2023
    This post has been deleted.

    @DebbieRr 

    Are you running QBD on Win 11?

    S
    Sue0909
    May 30, 2023
    This post has been deleted.

    Originally posted by "Jamie KR"

     

    For Windows 11 and QB Desktop...

     

    After hours of searching, I finally figured out that my problem was due to the "Microsoft XPS Document Writer" being turned off in my installation of Windows 11.

     

    To resolve the issue, I searched at the bottom of my Windows 11 screen for "run." I then opened the "Run App" that came up under my search and typed "optionalfeatures" into the Run App. A "Windows Features" window then opened and I scrolled down to "Microsoft XPS Document Writer" and checked the box next to it. I then pressed "OK" and voila I was able to start creating PDF Invoices again. I attached a few images of the process here for reference.

     

    This worked for me as well.

    Sue

     

     

      N
      nhirsch
      July 26, 2023

      worked!   

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