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November 18, 2023
Question

You must have at least a note string or file attachment shows when adding a bank transn. receipt cleared with info & appears as an attachment so what does this mean?

  • November 18, 2023
  • 1 reply
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1 reply

November 18, 2023

I understand your frustration with the error you encountered while managing your banking transaction in QuickBooks Online, @jajumbora. 

 

Please know there's an ongoing investigation (INV-95559) into the issue you've mentioned about the unexpected behavior under the banking menu. 

 

We don't have any idea yet of what causes this issue. However, this case has been raised to our engineers to understand why this unexpected behavior is happening, and our team is rolling out potential remedies for this error.

 

With that, I encourage you to call our support team so they can add you to the affected users.

 

Please see the steps below:

 

1. Log in to your account.

2. Click the? Help button at the top right corner.

3. Go to the Search tab, then select Contact Us.

4. Enter a brief discussion with your concern, then click Continue.

5. Choose to Have us call you to connect with us.

 

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.