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A
Arka3L
October 4, 2024
Question

Your forums and authentication are so bugged!

  • October 4, 2024
  • 2 replies
  • 0 views

The past few days that I've been trying to use your forums have been nothing short of a nightmare. I'm a software engineer by trade so I know a thing or two. I'm stuck in a constant loop of being told that I'm logged in but seeing messages that I'm not logged in, yet I have the ability to "Reply" or "Start Discussion" to then click post and get a dreaded Authentication failed error or sent to the login page only to find out I lost everything!

 

  1. There is clearly a discrepancy with your authentication status being incorrectly stored and read for user sessions. I've tried in Chrome, both regular and incognito modes and still experience the same across each. I'm stuck in a perpetual loop and can only post this discussion in a different browser.
  2. If you know a user is not authenticated, don't give your users the ability to Reply or Start a discussion to then lose everything they wrote and be infuriated like I have been many times.
  3. I have experienced being able to submit a Reply to another thread only to be returned to the thread and it show 0 Replies... After refreshing the page a few times and still not seeing my reply, believing this to be a submission bug, I have gone back through and had to rewrite my reply again only to be sent back to the original thread without my replies showing up. I did this three times yesterday and then boom, suddenly my previous two replies showed up with my third right behind them. There is a significant delay and it's very disruptive.

    2 replies

    A
    Aldren18
    October 4, 2024

    This is not the experience we want you to have, Arka. I’m eager to ensure your feedback reaches our dedicated product development team, amplifying your voice and thoughts to contribute to meaningful improvements.

     

    I want to inform you that every post and reply in our forum undergoes a thorough review process by our moderation team before it becomes visible. This procedure is essential for preventing spam and ensuring a safe environment for all users. As a result, a slight delay in the appearance of your responses in the forum could happen.

     

    Your insights about the inconsistency in session management and the delays in seeing replies are valuable. I encourage you to share it by using the Give Feedback option located in the bottom right corner of the Community forum.

     

    It is the most effective way to communicate your thoughts directly to our product development team. They're determined to listen to users like you and genuinely appreciate your thoughts and suggestions. Your input is vital in identifying systemic issues and enhancing our services. 

     

    I've included a screenshot for your reference:


     

    Additionally, I've reviewed your post about recurring invoices and would like to share some resources to help you manage invoices in QuickBooks Online (QBO). That includes setting automatic reminders for customers and personalizing your invoices:

     

     

    We are committed to hearing and responding to our users, and your feedback plays a pivotal role. If you have further questions or additional insights about the forum or any QuickBooks functionalities, reply to this thread. We look forward to supporting you.

    FishingForAnswers
    FishingForAnswers
    October 5, 2024

    @Aldren18  "I want to inform you that every post and reply in our forum undergoes a thorough review process by our moderation team before it becomes visible. This procedure is essential for preventing spam and ensuring a safe, welcoming environment for all users."

     

    I do not work for Intuit, but I can assure you that this is absolutely not the case.

     

    If it were, the majority of my posts over the last year would never have seen the light of day, given that the staff here are also users.

      BigRedConsulting
      BigRedConsulting
      October 4, 2024

      @Arka3L 

      RE: I'm stuck in a constant loop of being told that I'm logged in but seeing messages that I'm not logged in, yet I have the ability to "Reply" or "Start Discussion" to then click post and get a dreaded Authentication failed error or sent to the login page only to find out I lost everything!

       

      Yea, that's happened to me as well. I tend to copy my entire answer to the clipboard before submitting it, under the expectation that one or another thing will go wrong, which is a frequent occurrence.

       

      I have a somewhat different experience, though. In my case I almost never appear to be logged in, but I can still read and post and like and so on. Super-strange.

       

      One possible fix is to search for and delete all cookies that seem to have anything to do with QuickBooks or Intuit. Then restart your browser and try to log in again.

        A
        Arka3LAuthor
        October 5, 2024

        Correct - I knew cookies would be a likely culprit and didn't take long for me to take that approach but the fact I was still seeing the same behavior in incognito mode which has no cache or cookies was of concern. 

         

        Here's short video of my experience https://youtu.be/u6JRI8CE-vg

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