Question

Can't connect to Maybank Personal Banking Malaysia

Forum|Forum|2 years ago
October 16, 2023
7 replies
0 views

I successfully connected my QBO online account to my Maybank Personal Banking accounts seven months ago and have had no problems with it. Recently, however, the data connection seems to have broken (last update around the beginning of October). I am now unable to connect or update these accounts. I have tried several times over the past three days to reconnect, and have even disconnected my accounts and attempted to reconnect them, but I keep getting the following error message:

Something’s not working

Maybank - Personal Banking

Phone: [Removed by moderator]

We couldn’t get any information from your account.

Don’t worry, you can still enter your info a different way. (106)

Note there has been no change in my bank account, no account opening or closure, and I am still able to access everything through the bank's website. Please let me know how to fix this.

Thanks!

QuickBooks Online

Fiat Lux - ASIA

Try opening your QBO account on any private/incognito browser.

A

ackkAuthor

I tried this but still the same issue.

R

Rea_M

Thanks for the update, ackk.

Since you still encounter the same bank connectivity issue/error, even after following the recommendations from my colleagues, I recommend contacting our Customer Care team. They can create a case to initiate an investigation and provide you with guidance on resolving the issue promptly. I'll guide you on how to do this process below.

Here's how:

In your QuickBooks Online company, select (?) Help.
Select either tab to get started:

Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still chat to a human.
Search: Type a question, keyword or topic for QuickBooks Online self-help content or select Contact Us, type a question and Continue. Choose Start a chat to connect with a QuickBooks support expert online.

For more information on how and when to contact our support, please refer to the article: Contact QuickBooks Online Support.

Once your bank connection is restored, your transactions will automatically download. Review and categorise them to ensure they are placed in the correct accounts.

Additionally, I'd encourage you to reconcile your accounts in QBO regularly (every month). This way, you can monitor your income and expenses accordingly.

I'm all ears if you have other banking concerns or questions about managing transactions in QBO. You can drop a comment below, and I'll gladly help.

F

FateCandylaneT

We recognize the urgency of having your account connected to your online banking, ackk. I've come to help rectify your bank connectivity concerns and ensure bank entries are downloaded to your online data.

Know that bank error 106 means QuickBooks is unable to locate your account on your bank's website. This usually happens when the account is closed. You may have made edits to your bank account credentials, causing your bank feeds to stop the updates.

If not, you may want to reach out to your financial institution's website and review the status of your account or check if they might have ongoing maintenance on their end. Also, we can consider manually uploading your bank's transactions to ensure these entries are accurately recorded. To do this:

Sign in to your bank or credit card's website.
Follow the instructions on how to download CSV files of your transactions to your computer. Every financial institution has different steps.
Make sure the date range for the download begins at least one day before your oldest transaction.
Download your transactions. Save the file somewhere you can easily find it, like your computer's desktop.

For more detailed insights, you may check out this guide: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Moreover, I've included this handy resource to help you review and track downloaded transactions to put them in the correct accounts: Categorise and match online bank transactions in QuickBooks Online.

We'll keep in touch in this thread if you require additional assistance managing bank transactions in your account. Just leave a reply in the comments below, and we'll be sure to back you up.

M

Mavis16

Same issue here, been trying to connect for weeks now and still not solved.

M

MirriamM

Hi there, Mavis16.

We have received reports from other users having the same issue about being unable to connect to Maybank and getting an Error 106. And our product engineers are investigating the root cause and implementing a fix. While they do, I suggest contacting our Support Team to include you in the list of affected users. Once they add you, expect an email from our engineers for updates.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.

For future reference, here's an article you can check for the best practices when reconciling your account: Learn the reconcile workflow in QuickBooks. It also provides information on what to do when encountering challenges during the reconciliation process.

Don't hesitate to let me know if there's anything else I can do to help when connecting bank accounts in QBO. I'm always here to assist. Have a nice day.

I

IDFA1

Maybank interce to QBO still not working as at today. Please fix the problem.Last update of data was on 6 oct 23. Please rush to fix the problem as year end is approaching to close account.

N

Nabilah

same here.. please, need to resolve this issue quickly..

how can i use the quickbooks to update my online transactions

M

MirriamM

Hi there, Nabilah.

I can see the urgency of connecting Maybank to QuickBooks Online (QBO). As per the status of the investigation, it is still in progress.

I know it's been a while, but rest assured our engineers are doing their best to get you back on track as soon as possible. While they do, you can utilize the WebConnect feature to download transactions and import the entries into QBO. But before doing so, please know that once the connections resolve, you might encounter duplicate entries, as the system will download your transactions automatically. That said, you'll have to exclude transactions.

For guidance in uploading and excluding your bank transactions, check out these articles:

If you haven't contacted our Customer Care Team, I suggest getting in touch with them. They can add you to our notification list and keep you updated on the progress of the investigation.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.

For future reference, here's a resource for guidance about the best practices when reconciling: Reconcile an account in QuickBooks Online.

Thank you for your patience and understanding while we look into this further, Nabilah. If you have any further concerns about banking, feel free to reach out. Have a great day.

C

Cover Buddies

Same problem we've been facing here since 6th October 2023. it appears the problem is happening on Maybank only while the rest of the Malaysian bank connections are fine (Eg. Public bank and even WISE international is running fine).

Please resolve this quickly and don't ask us to upload the records manually. It's a pain when we have multiple accounts connected. Get the engineers to resolve it instead. It's been more than a month.

4

4Gal

You can use the converter tool (e.g csv2qbo @ $60 one time license) for the time being.

https://www.moneythumb.com/?ref=110

L

Liteadvance22222

i see the price is 699

N

Nabilah

hi.. the problem is still not resolved? how can?

Rubielyn_J

Hello there, @Nabilah.

I completely understand how challenging it can be when something isn't working as expected. You can count on me to share updates about this matter.

I've looked into our system and confirmed that the investigation with Maybank is still in progress. This issue happens due to a change in new security requirements implemented at the MayBank website, which affects the continuity of the bank feed connection with QuickBooks. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.

If you haven't already, I recommend reaching out to our support team. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.

Here's how:

In your QuickBooks Online company, select (?) Help.
Select either tab to get started:

Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat with a human.
Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
- Start a chat with a QuickBooks support expert online.

Meanwhile, you may consider manually importing bank transactions via CSV file. For detailed steps, please utilize this article: Manually upload transactions into QuickBooks Online.

Once you download or import your transactions in QBO, we can proceed with reviewing and categorizing the bank transactions to ensure the precise organization of your charts of accounts.

If you have additional queries about importing data, please don't hesitate to tag my name. I'm dedicated to ensuring your satisfaction and restoring your confidence in QuickBooks.

1

123145816878689

I'm having issues here. Unable to sync the transaction automatically since Oct 2.

When this issue resolve, is that possible to send an updates to related customers?

Thanks.

M

mhs77

Same problem here. Quickbooks unable to get approval from Maybank. Maybe have security issues. Either change bank account or change accounting app may solve the problem.

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