Skip to main content
R
RockyKam
June 25, 2023
Question

pro advisor issues

  • June 25, 2023
  • 1 reply
  • 0 views

I am a QBO Pro Advisor from Hong Kong since 2014. However, without prior notice, all our clients' accounts were taken away from the proadvisor price since July last year, and at the same time with a price increase; and further to this, there's another increase upcoming next month in July. We strongly believe this is unfair, and we have no channels to contact with until now.

 

We have tried by all means including using the online chat with different CS representative, but EVERYONE OF THEM failed to continue discussion and just left the chatbox idle until it's disconnected when talking about this issue.

 

I demand a proper channel in communication, and the immediate restore of all our accounts to be proadvisor offers, and a compensation of all overpaid amounts we lost since last year.

1 reply

JenoP
JenoP
July 3, 2023

Hi there, Rocky.

 

We always strive to deliver the best solution and customer support whenever you need it. I can only imagine what it has been like trying to reach out multiple times about this issue. 

 

Please note that price adjustments enable us to constantly reinvest in our ecosystem of products based on customer feedback. You can visit our Firm of the Future Blog to learn more about our QuickBooks Accountant innovations.

 

Being able to restore your clients subscription to ProAdvisor billing is also very important to us. However, we would need to take a closer look at your account to check what happened to your client's billing history. 

 

Having said that, let me give you this article to get the contact details of our ProAdvisor Support Team: Contact QuickBooks Online Accountant and ProAdvisor Support.

 

A tool-free number is also provided in that article.

 

The Community is always here if you need anything else. 

R
RockyKamAuthor
July 4, 2023

Thank you! However, the toll free doesn't work.

 

Could you just state here the toll free number I could call from Hong Kong? Thank you!

 

M
Mark_R
July 4, 2023

Welcome back, @RockyKam.

 

You can only reach out to our QuickBooks Online (QBO) Global live support through chat. 

 

I understand that you want to talk to a live agent. However, this option isn't available. You can check out this article to learn how and when you can contact our support team: How and when can I contact QuickBooks Online Accountant support?

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future. 

 

Keep in touch if you need more assistance with QuickBooks. I'm always here to help.

Terms & ConditionsAccessibility statement