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Jack8989
September 28, 2022
Question

Unable to update QB Premier (2014 Edition): Error 15227

  • September 28, 2022
  • 1 reply
  • 0 views

Hi, 

I'm facing issues with updating my QB Premier (2014 Desktop Edition, Canada). As a result, I am unable to move my files to QB Online; I get stuck on a page where QB prompts me to update my software before moving to QBO. 

 

Some additional details below: 

- On the "Update Now" tab, updates for "Premier" shows error 15227

- I've tried solutions that I found online, to no avail (E.g Using trial version, resetting updates, tried the online restoration tool:US version)

 

I'm not sure what else I can do, and the Canada site seems to have phased out updates for 2014 on their site so I can't download it manually.. 

 

If there are any other ways I can move my files to QBO, please enlighten me. Thank you!

1 reply

MJoy_D
MJoy_D
September 28, 2022

I can help you with moving your files from QuickBooks Desktop to QuickBooks Online (QBO), @Jack8989.

 

QuickBooks Desktop (QBDT) 2014 is no longer supported. Also, the error just means that there is nothing new in those channels to download for QBDT 2014.

 

In the meantime, you may consider exporting your data from QBDT into an Excel file. For detailed guidance with exporting Customer, Supplier, Payroll lists, and transactions, as well as Items list into an Excel spreadsheet, check out this article: Import or export MS Excel files. 

 

Once you're done, refer to this article on how to see how your Excel files should look and how to import them to the account: Move your lists to QuickBooks Online.

 

To get started with your QuickBooks Online account, here's a video tutorial that can walk you through the process: Get started with QuickBooks Online.

 

Let me know if you need further help moving your files to QuickBooks Online. I'm always here ready to help. Have a wonderful day!

J
Jack8989Author
September 29, 2022

Hi @MJoy_D ,

 

Thank you very much for the prompt response. I need to confirm:

 

- I understand that QBDT 2014 is no longer supported, and there are no new updates to download. Does that mean I cannot use the "Export company files to QBO" function? That function is much easier as I just need to click and few buttons and let the upload begin.. 
Importing using Excel files is much more tedious, time consuming and more prone to error. Is this really the only way for my version of QBDT? 

 

Appreciate your help on this, thanks!

 

 

C
Carneil_C
September 29, 2022

Hi, @Jack8989. 

 

I'll outline a couple of handy details about your concern with exporting files to QBO.

 

We understand that importing Excel files can be time-consuming, and exporting files to QBO is beneficial to you and your business. However, as provided by my peer above, QuickBooks Desktop 2014 is no longer supported. You'll want to follow the steps given by my colleague above.

 

Alternatively, you might want to consider upgrading your QuickBooks Desktop to a newer version for you to be able to utilize the feature.
 

Additionally, feel free to visit this article when you're ready to get started with QBO: Get started with QuickBooks Online.
 

Please let me know if you have additional questions or concerns about managing your data or any QBDT and QBO-related concerns. You can reach out to the Community at any time. Take care!

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