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L
longtimeuser2
January 3, 2022
Question

$100,000 I can't access.

  • January 3, 2022
  • 1 reply
  • 0 views

Hey there,

 

I've spent a total of maybe 10 hours on the phone this past week with Intuit support and am not getting anywhere. I have a balance of about $80,000 in my new Quickbooks Cash account, and about $20,000 in pending deposits stuck through Quickbooks payments. These are marked on the back end by Intuit as "withheld," and the balance in the account is unavailable for transfer.

 

I've literally never experienced money of this volume being held hostage for weeks without explanation. About four times, we've been told that a "hold" was removed and that our funds would be dispersed momentarily. That hasn't happened.

 

Anyone have guidance as to what's going on, or has anyone struggled with this for new Quickbooks Cash accounts themselves?

1 reply

RenjolynC
RenjolynC
January 4, 2022

I do appreciate your time coming here for support, longtimeuser2.

 

Let me share some info about the status of your funds.

 

When you see the word "Withheld" this means we need to review the payment to ensure everything is alright. You'll also get an email at the email address you used to sign in to the Merchant Service Center. Please read the email carefully and it'll give you specific steps on how to fix any issues.

 

Normally, we ask for more info so we can complete our review. For example, we may ask you to send us a copy of the original invoice you sent to your customer.

 

For more details about the process, please feel free to read this article: Why are my funds on hold?.

 

While we're unable to review your account, the best thing to do here is to contact our Merchant Service Team. They can pull up your account and help you with the transactions.

 

You can click on the Chat with us link or get our direct phone number in this link: Contact Payments or Point of Sale Support.

 

If you have any clarifications or need help with other task, you're always welcome to get back on this thread. Have a good day ahead.

L
longtimeuser2Author
January 4, 2022

I haven't gotten any email. And it's been many repeated attempts at resolving this, I'm always told it will be resolved in 24 hours and it isn't.

 

I've contacted that team multiple times to no avail.

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