Skip to main content
N
Nalexander993
November 8, 2024
Question

$20,000 Missing!!!!!

  • November 8, 2024
  • 1 reply
  • 0 views

I have been with QuickBooks for about 3 years or so. I have never had an issue receiving my money from an ACH invoice, until recently. I had several invoices pay over the weekend, between 11/1 and 11/5, Fri- Tue. The invoice that paid Monday posted to my account Monday but did not show deposited for $13,000 in QuickBooks. While a $20,000 invoice that paid Saturday has still not hit my account and is showing as deposited by QuickBooks. I have been given a trace id that chase can not find, I have spoken with 5 reps and 2 supervisors. I even got Chase and QuickBooks on the phone and they got into an argument with each other with chase telling the QuickBooks rep that no deposit was found nor could they search a trace ID. Today is 5 days since the invoice was paid, still no money, and neither institution can explain what's going on, is my next step to see an attorney? How can I get this resolved.

 

    1 reply

    F
    FaithA
    November 8, 2024

    Seeing a large amount not show up in your account can be really concerning, I'd also feel the same way if I were in your shoes. Don't worry, I'm here to assist you with this issue, Nalexander.

     

    The Community forum is excellent for general guidance, but since we don’t have access to individual account details, we're unable to trace specific deposits. Nevertheless, I can provide some helpful information that explains why the $20,000 hasn't appeared in your Chase account yet and suggest the next steps you can take.

     

    QuickBooks manages deposit schedules for payments processed through QuickBooks Online, QuickBooks Desktop, and GoPayments as follows: If payments are processed before 3 pm PT, they should be in your bank account within 2 business days. For payments processed after 3 pm PT, the deposit will begin on the following business day. Here's a brief overview about Standard Deposit Timeline:

     

    Payments before 3 pm PT:

     

    • Monday - Deposited by Wednesday
    • Tuesday - Deposited by Thursday
    • Wednesday - Deposited by Friday
    • Thursday - Deposited by Monday
    • Friday - Deposited by Tuesday
    • Saturday - Deposited by Tuesday
    • Sunday - Deposited by Tuesday
       

    Payments after 3 pm PT:

     

    • Monday - Deposited by Thursday
    • Tuesday - Deposited by Friday
    • Wednesday - Deposited by Monday
    • Thursday - Deposited by Tuesday
    • Friday - Deposited by Tuesday
    • Saturday - Deposited by Tuesday
    • Sunday - Deposited by Wednesday

     

    These articles will provide you with expounded information on the subject. Please feel free to visit them: 

     

    To expedite the resolution of this matter, we recommend contacting QuickBooks Support directly once more. When you connect with them, please ensure you provide all transaction details and any communication you've had with Chase. QuickBooks Support can then reinitiate the process of investigating the issue in more detail. They are equipped to delve deeper into the specifics and assist you securely. Here's how you can reach out:

     

    1. Sign in to your QuickBooks Online company.
    2. Select (?) Help.
    3. Select the Assistant tab to get help from the QB Assistant, or Select the Search tab to enter your question and find Help articles.

     

    Lastly, to keep your records accurate and assist in future transactions, you might want to reconcile your account regularly. This practice can help ensure all transactions are accounted for correctly. You can refer to this community article for more details: Reconcile an account in QuickBooks Online.
     

    Your concern is important to us, and we are fully committed to helping you resolve this matter. If you have any additional questions or require further assistance, you are always welcome to reply to this thread. I'll be jumping back in to assist. Be well.

    Terms & ConditionsAccessibility statement