a customer made payments through through a QBO checking account - which we did not setup. Has this happened to anyone else? Where did the funds go?

Your funds should be deposited to your Deposit account for QuickBooks Payments, Base. Let's go to your Account and Settings to check this information so you can keep track of your sales and income transactions effectively.

With QuickBooks Payments, your customers can make payments using any of their accounts, including QuickBooks Checking. But your funds should all be deposited to your payments deposit account. To verify which bank account you've set up, here's how:

1. Go to Settings or the Gear icon, then select Account and settings.
2. Select the Payments tab.
3. Check the Deposit accounts section to determine the bank account into which QuickBooks deposits your funds.

To know more about how QuickBooks Payments deposits work in QuickBooks Online (QBO), please see this article: Common questions about QuickBooks Payments deposits in QuickBooks Online.

Additionally, would you like to gain further insights into how QuickBooks Payments handles your deposit and funds? Please refer to this article for more information: Find out when QuickBooks Payments deposits customer payments.

Moreover, did you know we have a QuickBooks Live Expert Assisted team ready to help you organize your sales transactions and provide guidance on various accounting tasks? I encourage you to explore their services today.

Stay in touch if you need more help with managing customer payments and transactions in QBO. I'm here to give you the information you need.