A limit for Multi-use payment link

Thanks for sharing the details of your concern as well as the error message you received when using the Multi-use Payment link, gura, and ph20.

I checked here on my end and no reports were found of a problem with the Payments Links in QuickBooks Online (QBO). Rest assured, I have some suggestions for how we can solve this problem.

To isolate this, I recommend accessing the payment link from your QBO account in an incognito or private window.

This allows us to determine whether the problem is due to browser caching. Too much data stored from the browser causes inconsistencies that affect your account's performance. Using a private window helps to verify the issue as this doesn't save any data.
 

To open a private window, you can refer to these keyboard shortcuts: 
 

• Ctrl + Shift + N for Google Chrome browser
• Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
• Command + Shift + N for Safari browser

If you can access the Payments Links menu, I recommend clearing the cache in your default browser to refresh the system. Using other supported browsers also aids in narrowing down the problem.

Once you're ready, here's an article to help you match your online payments and invoices to avoid duplicate entries: Categorize and match online bank transactions in QuickBooks Online.

Do you require additional assistance with managing your invoices and online payments? Please do not hesitate to include them in your response. I'll be right there to help you whenever you need it!

I recognize how this error message has affected your business tasks, @MjP5. I'm here to ensure you'll get the assistance you need to get past this.

Firstly, I would like to know if you have followed all the troubleshooting steps provided by my colleague @DebSheenD above. If you haven't yet, I recommend performing those steps to see if they can resolve the issue for you.

However, if you have already completed all the troubleshooting steps and are still encountering the same issue with both the Multi-use payment link and the Single-use links, I suggest reaching out to our QuickBooks Online (QBO) Support Experts. They possess the tools and expertise to thoroughly investigate the error in a secure and safe manner.

Furthermore, I will provide you with a link where you can explore articles that offer guidance on how to add and organize your payments in QuickBooks: Help Articles for Invoices and Payments in QuickBooks Online. 

I look forward to having this sorted out on your end. If there's anything else you need assistance with or if you have any additional questions about QuickBooks, just kindly leave a reply. I'm available round the clock to provide support.