Question
Able to accept payments, then suddenly not.
I started using QBO less than a month ago and was able to start accepting payments right away. After accepting a couple hundred dollars' worth of payments, I am being told that I can no longer accept payments and my application was denied. How is it that I was able to accept payments right away after applying then?
Also, after accepting these payments I'm being told my account is on hold and I cannot access this money!
The fact that QuickBooks allowed us to add a bank account and request payments from customers only to follow back a month later and declare that they would be holding the accounts is completely unacceptable. We are a new business trying to establish a professional image. A part of this is to deliver the products in a timely and professional manner. As soon as we received the email from QuickBooks notifying that payment had been received the product was shipped. Now we're being told that we need to request that the customer disputes the charge and reissues us payment meanwhile it's showing the payment has processed on their end.