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Xelectricx
November 18, 2020
Question

account closed by quickbooks where did the deposits go?

  • November 18, 2020
  • 10 replies
  • 0 views

not sure yet why my account was permanently closed after a reviewed transaction, but there was another deposit that was trying to clear where did these two deposits go?

    10 replies

    J
    JamesDuanT
    November 18, 2020

    Let's see what happened here, Xelectricx.

     

    Merchant accounts aren't closed or deactivated unless you've requested for it. I'd recommend contacting our Payments Support Team to review the security of your account. You can reach them using this link: Contact Payments Support.

     

    Meanwhile, payments are deposited to your account within five business days if this is your first time to use QuickBooks Payments. This is because we are still setting up your merchant account. The next time you receive the customer payments will be deposited to your account a lot faster. You can also log in to your merchant account to see what is the status of those deposits. You can use the following links for reference: 

    If you still need assistance in reviewing the deposits, you can contact again our Payments Support Team. You can use the contact link I've provided earlier.

     

    Let us know how this goes so we know what else we can do to get everything set.

      B
      Bodeylite
      April 21, 2021

      Hello.. My account got closed with the sum of $760 in it? It wasn’t reversed back to my bank? Can I know why? And i need my money back. 

        Kristine Mae
        Kristine Mae
        April 21, 2021

        We want this resolved as much as you do, Bodeylite.

         

        I suggest reaching out to our customer care support so a live agent can take a better look at your account. You can click the link provided by JamesDuanT at the top to help you get in touch with an agent. 

         

        Feel free to visit the Community if you have other concerns. We're just around to help you. Take care!

        H
        Hughs7112
        March 5, 2022

        Hello did you ever find out how to get your money my account has been closed bu Intuit since 2020 I had over 5000 in there they are holding and maybe more I can’t get back into my account to check it . They said they would hold funds for 270 days we’ll it’s been well over 270 days and no one knows wtf where my money went , idk if anyone else has a resource please reach out to me on this also for help . Thank you and good luck . 

        J
        jerrod1
        April 2, 2022

        Any update as to what caused this? I just had the same thing happen to me, randomly stating it was a "business decision" and now I'm concerned I will not be able to access my funds. 

        J
        jerrod1
        April 2, 2022

        Same thing happened to me. Not sure what to do and everybody is extremely unhelpful. 

        W
        wshaffer5330
        April 2, 2022

        This just happened to us and our account was closed without us requesting it. It has only been open a few weeks as we are a new business. No answers here either. 

        A
        AileneA
        April 2, 2022

        I know this need urgent attention, jerrod1 and wshaffer5330

         

        Let's get you to the right support team that currently handles this kind of situation. In this case, I suggest reaching out to our Customer Support Team. One of our agents will be able to pull up your account to check what causes this in your QuickBooks.   

         

        You may call us at a time convenient to you, send a message via chat, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.  

         

        You can reach them using this link: Contact Payments Support. 

         

        You can take a look at these articles for common question about deposit and why fund being on hold: 

         

         

        Keep me posted on how the calls go. I want to ensure that this has been taken care of. Don't hesitate to leave a comment below, and I'll get back to you. Take care!

        M
        MyNexTek
        August 27, 2022

        They closed my account and I have never even tried to accept a payment.  Then, I called and they just said it was a business decision.  Won’t tell me why.  I tried to move on to another processor and apparently they put me in the Match system so other processor won’t work with me either.  I thought quickbooks was supposed to help small businesses. My initial deposits of $250, they said I won’t  be getting that back anytime soon.  Seems to be a lot of us on here with this issue.  I haven’t even started my business yet, zero transactions, nothing. And now I am SOL???  

        I
        Iwantmymoneyback
        November 12, 2022

        I am going through the same situation. After many many calls. Quickbooks seem to not be able to help. I see there are a lot of people maybe we should team up and sue quickbooks as they are suppose to give us a solution to this matter, not the other way around 

        H
        Helifox2023B
        September 7, 2023

         

         

        Have this been resolved?

         

        D

        H
        Helifox2023B
        September 7, 2023

        QB has also closed my account and the only excuse I have been given is that this is a "Business Decision" in their part.  My funds are being held and I have to wait 3-4 days to hear back from an agent.  This is by far the most ridiculous thing I have ever heard.  QB can hold MY money?  

         

        There has to be a way to report these people.

         

        D

        H
        Helifox2023B
        September 15, 2023

        Quickbooks arbitrarily closed my checking account for no other reason than the result of their "Business Decision"...  There was over $8k and all they could tell us is that the funds will be held for 200 plus days and that we should receive introductions on how to claim this money.  Otherwise, I will have to wait until i can claim these funds directly from the state.

         

        WTF?

         

        Never open a checking account with these guys.

         

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        S
        smallbizhr23
        September 15, 2023

        David, 

        I've been there. It's frustrating. 

        Demand to speak with "The Office of the President". Don't give up. It took me 3 weeks but I finally got a couple of really great people to listen and help me from the President's team. I got my $34,000 several days later. 

        Hope that helps.

          L
          lhs2024
          June 8, 2024

          Keeping this thread alive to say that this happened to me as well. Quick books is stealing from its customers. Based on the amount of money listed here, and the amount of people who would not seek out this post, and that this is now four years later, they must have taken millions at this point. That’s insane. 

          H
          Helifox2023B
          June 9, 2024

          I am going to setup a website/blog… stay tuned!  David 

          A
          Account closed
          July 15, 2024

          This happened to me Friday. I have filed complaints with BBB, FDIC, and MORE! Almost $4000 being held because of a “business decision” and no help from calls. It’s infuriating and wrong! 

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