Skip to main content
O
Olson Manor
August 17, 2022
Question

ACH on hold

  • August 17, 2022
  • 1 reply
  • 0 views

I recently purchased a long standing Assisted Living business and kept everything the same with the exception of my new EIN number and started my own Quickbooks account. We setup qb to continue the same as previous owners with multiple ACH payments every month. Right away we were successful with our first ACH but the second was placed on hold.. We gave them all the info requested but in the end they decided to close our account stating we were too new.  Yet they will not release the large amount of money on hold nor will they return it to the customer.. What are my options?

1 reply

R
ReymondO
August 18, 2022

Good day, @Olson Manor.

 

We do have a separate department that could provide options about your ACH payments concerns. Since we're talking about account holds and closures of personal information, I'd recommend reaching out to our Merchant Services Team. They can set expectations about the next steps after an account is closed. 

 

You can connect with them using via chat using this link or through the Merchant Service Center.

 

I'll also reach out to them on my end and have them review the information you've shared with us. 

 

Please let me know if you get any issues when connecting with them or any other concerns in mind.

O
Olson ManorAuthor
August 19, 2022

Both myself and my CPA have been in contact with them. We saw they had a large amount on hold, and several declined so we reached out to them. After about 12 days of back and forth they decided to cancel our account rather than fix anything.  The bigger issue is there was several thousand taken from one of my customers accounts and put on hold, then our account was closed and we were told, by QB, that we will need to reach out to our client to have them dispute the charge with their bank. You can see how this looks on us as a business. It also looks to me like theft. They need to issue a check back to the client or deposit it into their, or our account.. 

 

I have moved on and setup ACH withdrawing through our discussion institution with no issues so I will not be looking for any additional services from QB anytime soon.

Terms & ConditionsAccessibility statement