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October 28, 2022
Question

All bank feed deposits are coming in labeled as same customer incorrectly.

  • October 28, 2022
  • 1 reply
  • 0 views

I'm noticing that instead of leaving the "Payee" field blank like it used to, QBO is now bring all deposits in from one Customer and none of them are payments from that person. How do I get it to stop this?

1 reply

October 28, 2022

Thanks for reaching out to the Community, KAPhoto.

 

It's possible there could be a banking rule set up to auto-assign these transactions to your customer. I'd initially recommend checking into this.

 

Here's how:

  1. In the left navigation bar, go to Banking.
  2. Access your Rules tab.
  3. Check to see if there's a rule which you don't need in place.

 

In the event you've found one you'd like to turn off, use its Drop-Down Arrow (▼) icon, then select Disable or Delete.

 

You can also try creating a rule to prevent QuickBooks from auto-assigning transactions.

 

If you didn't find a rule which is causing this to occur, you can narrow down what's causing it by manually importing some transactions, then checking them to see if any incorrect data is included.

 

As for any transactions already in your books with invalid data, you can edit and correct them. This can be done while categorizing transactions, or from an account's register if they've already been categorized.

 

Correcting invalid transaction data while categorizing:

 

Editing incorrect data from an account's register:

 

Please feel welcome to send a reply if there's any questions or additional information you'd like to provide. Have a lovely Friday!