Alter an invoice to show that it has not been paid although it is marked as paid

You can clear the payment to mark an invoice as unpaid. I'm here to guide you through the process, @simonkay222.

For invoices that have recorded payments, open the invoice, find the processed fee, and then remove the payment.

Here's how:

1. Navigate to the Sales menu and go to the Invoices page.
2. Click on the drop-down arrow next to the Edit and Print button, then select View activity.
3. Scroll to the Invoice Total section and click the View Payment link.
   
4. Once you've cleared the payment, you can record a new payment and link it to the correct invoice.

Once done, you can record a received payment and link it to the correct invoice.

To ensure accuracy and maintain balanced accounts, please refer to this article: Reconcile an account in QuickBooks Online.

Please let us know if you have any other questions about changing invoice statuses in QuickBooks or any other inquiries related to the program. We're here to help! Have a wonderful day ahead!