Any one else still having issues with Melio?

YES, ACH payments are taking 5-6 days, ur vendors are questioning it. In October - Mass scheduling integration from QuickBooks Online stopped working. I’ve logged 2 support tickets with Eli up - n answer it’s been 2 weeks. We switched from our bank check and ACH processing t elio, because the enhanced admin functionality saves USA lot of time. Now we’re wearing if that was a mistake, since we are just beginning to get customer complaints about times to deposit.

No quite sure why both Quickbooks and Melio Support are not responding to me at all. Melio integration is QB Online stopped working and ACH deposits are taking a very long time 5-6 days. Really need to get help from someone 

YES  it sucks.  it won't sync  Sync just keeps rotating and now when I try and schedule the payment I get to Bill Pay is loading and then nothing.  I have been dealing with this since Monday, 4 days with chat and no resolution.  QB you need to get them going or I am another one that will be looking elsewhere.  I've used quickbooks desktop since 2008 with very few problems, but now????????????????

I would stay as far away from using Melio as a bill pay option as possible.  Their "chat" support is not at all useful.  I believe your funds are also not secure, as vendors can apparently change method of payment without your knowledge.  This opens the possibility of a vendor employee directing funds to a bank account other than the vendors.  Don't laugh, it happened to me.  If the funds are not recovered, Melio says so sad, so bad, we are not responsible for fraudulent acts of a vendor. Allowing anyone other than yourself to direct how payments are made is inappropriate in my humble opinion. They will not even release information as to where the funds went with out a subpoena. "We asked for the money back, if receiving bank does nothing in thirty days, too bad." Most annoying dog and pony show I have ever experienced.  Fortunately, the funds misdirected from my account and never recovered were not overly material.  Live and learn.

How can anyone take Melio seriously when they don't even provide a field for customer ID/account number in the vendor address/profile.  Unbelievable.

Intuit should be embarrassed and ashamed to be associated with an entity like Melio.

I use the QBO Bill Pay feature to pay our contractors.  It uses Melio, of course, to do the bank transfers.  No problems untill today when suddenly QBO doesn't seem to connect with Melio.  Spoke with QB customer service for about an hour.  The best she could do was send me a link to bill.com and told me to try that until Melio connection was fixed.  But I actually tried going to Melio directly at https://app.meliopayments.com/.  It asked if I wanted to use my Intuit info to automatically connect to my QBO data (probably via cookies in the browser), and all my contractors bill showed up in the Melio UI.  It had all their bank info and alowed me to pay everyone the same way I do it in QBO!.  Then all the payments automatically showed up in QBO!  So this looks like it's potentially a good workaround for the crapy connection from within the QBO Bill Pay.  

Maybe one day Intuit will get all this fixed so we have a solid system to handle actual financial transactions.

we are as of today no longer using Melio. The latest in a long string of terrible errors is their sending a check to a vendor that was unsigned - in addition to being drawn on the now-defunct Silicon Valley Bank. Their inability to track outstanding checks, and in a different issue, track that a check has been deposited is intolerable. We've given them so many chances. We're out.

Hello Robert,

The paper check option using Melio was OK when I started using them in 2022.  It was around two weeks for the paper check to arrive via USPO.  However this year is has extended to around a month's time for the check to arrive.  If my paper check vendor does not recieve the check in three weeks I chat with Melio asking for a check stop and refund.  I then just give the vendor a CC on the phone.  The ACH part of Melio is a great solution, however I still have a handfull of vendors who are weary of giving out route and acct numbers.

We have a had a nightmare trying to get our failed payment to be resolved. The funds were withdrawn but the vender did not receave the payment. Ended up sending a check to the vendor.

After 2 weeks of calls with QB we discovered the service is Melio. Many attempts of getting someone at Melio to help but with zero sucsess.  I am very confused as to why QB is so clueless on how the bill pay system works and why it took 2 weeks of calling to finally get someone to inform us that the service is not QB but Melio? 

How can you pay for a bill pay service and not have any customer support? Melio and QB have zero 

At this point I have no idea how to get my funds returned.

In July sent two checks from GB to myself. About $4,ooo. Never received them. Impossible to talk with them on the phone..