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SLT80
May 11, 2022
Question

Apply Vendor Credits QB Desktop Error - "You can't set discounts or credits to pay bills through QuickBooks Bill Pay Service"

  • May 11, 2022
  • 2 replies
  • 0 views

I created a journal entry for a credit on an A/P. This zeroes out several bills from them. But when I try go to the Pay Bills section in QB, I get one of two errors:

 

  • If I select an invoice and click Set Credits I get an error that "You can't set discounts or credits to pay bills through QuickBooks Bill Pay Service"
  • If I click one or more invoices and then click Pay Selected Bills it says "You can't use Quickbooks Bill Pay Service to make partial bill payments." This is true even if I use the entire credit and also show that a check will be created for the remaining amount due

 

How do I apply the credits? Every guide online says to use this this screen.

2 replies

AlcaeusF
AlcaeusF
May 11, 2022

Greetings, SLT80.

 

I'm here to share information about the error you're having when applying vendor credits in QuickBooks Desktop (QBDT).

 

The reason why you're getting these error messages is that, currently, Bill Pay doesn't have the option for partial payment. But as a workaround, you can create separate bills of lesser amounts, or edit the total bill amount and select Save and Schedule Payment.

 

For the steps on how to do it, you can refer to this article for more information: Pay bills online from QuickBooks Desktop. This also includes details about managing the Bill Pay feature in QBDT.

 

In case you need it, I'll also add this article that tackles removing/unapplying vendor credit in QBDT: Remove or unapply a credit from an invoice or bill.

 

You can also visit our website for more tips and other resources you can use in the future: Self-help articles.

 

Please know that I'm only a few clicks away if you have additional questions about this or anything else. I'm always here to answer them. Keep safe.

    S
    SLT80Author
    May 11, 2022

    The solution actually ended up being more mundane than that. When I was trying to do the full payment amount, I had the Method as Schedule Online Payment. That is what was generating the first error. When I changed it to Check, I was able to apply the credits.

      T
      Thomasville Diesel
      May 31, 2023

      That worked, thank you!

        H
        Heidi1
        May 1, 2023

        This was not a problem in QB Pro desktop 2020  Why did it change in QB Pro 2023.

         

        R
        Rasa-LilaM
        May 1, 2023

        Hello there, Heidi1.

         

        I'm here to answer your questions regarding using vendor credits. Then, provide an alternative method for recording partial payments. 

         

        At this moment, Bill Pay doesn't support recording partial payments. Our development team is actively working on implementing this functionality into QuickBooks Desktop (QBDT), and we plan to have it ready later this year. 

         

        As a workaround, you can create a separate bill of a lesser amount, or edit the total amount. I'm here to ensure the process is a breeze for you. 

         

        To enter a new bill:

         

        1. In your company file, head to the Vendors menu at the top bar and select Enter Bills.
        2. Click the Vendor drop-down and choose the name of your supplier from the list.
        3. Enter the correct date in the Date field.
        4. Fill in the remaining fields.
        5. In the Amount column, enter a lesser amount of the figure. 
        6. Click Save and Schedule Payment.

         

        You can go over this reference to learn how to handle the following activity: Pay bills online from QuickBooks Desktop. From there, you'll find answers to common questions about the feature and how the program handles the transactions. 

         

        Furthermore, this article will guide you on how to track the money you owe to your vendors: Accounts Payable workflows in QuickBooks Desktop. It contains a list of topics on how each task is performed in your company file. 

         

        Keep in touch if you have additional questions about recording your bill payments or concerns about QuickBooks. I'd be delighted to respond to them. 

        K
        kerryboersma
        May 17, 2023

        Please note that work arounds are not very good.  The solution the this is check off the bill you are paying.  At the bottom of that page next to the date change the "method" then you are able to click on the discount & Credit information for the highlighted bill.

         

        If you are in 2023 this will work every time.  Make sure your QB's 2023 is updated.

         

        Thanks-KB

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