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Beth1967
November 26, 2024
Question

Applying customer payments for sub customers- some invoices not showing up

  • November 26, 2024
  • 1 reply
  • 0 views

Hello, I am trying to apply payments for a customer that has at least 100 sub customers (different locations). The invoices are all listed when I go to the parent customer but when I go to receive payment many of the invoices and credits do not appear in the list. From what I can tell the sub customers are entered correctly ( is a sub customer, bill with parent etc.). Am I missing something? Thank you.

1 reply

G
GenmarieM
November 26, 2024

Hello, Beth1967. I'd be glad to help make your invoices and credits appear in your Receive payment window in your QuickBooks Online (QBO) account.

 

If sub-customer invoices aren't showing when selecting their name in the Receive payment window, open the invoice to review. Confirm the invoice is correctly allocated to the intended sub-customer, as invoices may have been mistakenly assigned to other sub-customers.

 

Once you already confirmed that the invoice is linked to the right sub-customer, let's troubleshoot this together.

 

Let's start by opening your account using a private browser or an incognito window to eliminate the possibility of a webpage issue. To do this, press the following shortcut key on your keyboard:

 

  • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If it works, return to your regular browser and clear your browser's cache so the system can start fresh. However, if the issue persists, consider switching to other supported browsers to fix issues caused by settings, extensions, or cached data that might affect the application.

 

Moreover, you can reconcile your accounts to ensure your accounts in QuickBooks are matched with your bank and credit card statements.

 

Let us know if you have other concerns about receiving invoice payments in QBO. We're here to help you in any way we can.

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