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415Bookkeeping
August 19, 2022
Question

Auto Scheduled Payments being edited in the middle of the night

  • August 19, 2022
  • 1 reply
  • 0 views

I just checked my audit log because the client received a notice about his bank account being locked out which is why I checked the audit log.  The audit log says that I edited a scheduled payment several times during the middle of the night.  I did not do this, I was sleeping.  Why does the audit log have that as a recording and what it going on?  Is QB doing something to send out that scheduled payment?

1 reply

AlcaeusF
AlcaeusF
August 19, 2022

Hi, @415Bookkeeping.

 

I'm here to help fix the issue you're having with your scheduled payments in QuickBooks Online (QBO).

 

We haven't received any reports similar to what you're getting. If you don't have another user that can access your account, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2.  Select a suggested option, or type a question or topic you need help with.
  3. Click Contact Us and choose a way to connect with us.

 

To learn more about managing and setting up automatic payments, consider checking out this article: Set up Autopay for recurring invoices in QuickBooks Online.

 

For more tips and other resources, I recommend visiting our website for future reference: QBO self-help articles.

 

Please leave a comment if you have additional questions about this or anything else QuickBooks. I'll be here to assist. Take care always.

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