Automatic payments being applied

Do you "Automatically Apply payments" selected in your Preferences? You can check this by going to Edit, Preferences and Payments. Under Company tab there is a an option to auto apply payments.  Sounds like this may be checked .  

The reason for the automatic payment of your customer's balance was mistakenly triggered by activating the On button in the credit charge, David1006. To switch to manual payment processing, we need to disable the automatic credit feature. I can guide you through the process.

Here are the steps we can follow:

1. Select the Gear icon.
2. Under your company, click on Account and settings.
3. Scroll down and select the Advanced tab.
4. Locate the Automation section and click the pencil icon to edit if Automatically apply credits is enabled.
5. Click the Automatically apply credits to make it off.
6. Select Save and then Done.

That's it! By following these steps, you can manually process the payment of your customer using the invoice.

For additional guidance on managing delayed credits and credit memos, I recommend checking out this article: Create and apply credit memos or delayed credits in QuickBooks Online.

Moreover, if you need to process a refund or void a customer payment, you can find helpful information in this article: Void or refund customer payments in QuickBooks Online.

If you need anything else apart from manually applying the customer payment in QuickBooks Online, feel free to reach out. Click the Reply button, and we’ll get back to you as soon as we can.