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ImGene
December 14, 2022
Question

Bank Error: Electronically deposited check interpreted as $XXXX.60 instead of actual $XXXX.00

  • December 14, 2022
  • 1 reply
  • 0 views

Greetings.

I electronically deposited a tenant's paper check for invoiced HOA fees.  I entered the correct amount of $XXXX.00, but the bank interpreted the handwriting as $XXXX.60

So the bank transaction does not match the invoice entered. If I find the match manually, I am presented with a slider to resolve the $0.60 difference. When I slide the switch, I'm given a line item to fill out, but it does not appear as a credit to the tenant's account, it just matches the transaction, and I can't locate the discrepancy.

How should I handle this?

 

Thanks!

1 reply

AlcaeusF
AlcaeusF
December 14, 2022

Hi there, ImGene.

 

I'm here to share information about the error you're getting when matching bank transactions in QuickBooks Online (QBO).

 

We received reports regarding users getting the same error message you're having. A ticket was already created and forwarded to our product engineers. They'er now working to fix this as quickly as possible.

 

In the meantime, I suggest contacting our Support team so they can add your details to our notification list. This will also helps our engineers determine the number of affected users. An email will be sent to you once this has been resolved.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), go to the Help (question mark) icon at the top right.
  2.  Select a suggested option, or type a question or topic you need help with.
  3. Click Contact Us and choose a way to connect with us.

 

To know more about managing and matching bank transactions in QBO, consider checking out this article: Categorize and match online bank transactions in QuickBooks Online.

 

I also suggest visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

Please let me know if you have follow-up questions about this or anything else QuickBooks. I'm always here to help. Take care.

I
ImGeneAuthor
December 14, 2022

Hi there, Fritz.

 

I'm not sure if this is actually an error at all.  I just don't understand how to use this "feature".

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