Skip to main content
C
Cstpeter7
September 1, 2022
Question

BATCH Emails are not working

  • September 1, 2022
  • 1 reply
  • 0 views

The BATCH EMAIL function is STILL not working. I select the people I wish to send a BATCH EMAIL to and the GMAIL email client opens. I am able to type up the email but when I press SEND it acts like an email went out, however, no email actually gets sent. I tested it, it will successfully send an email when only one recipient is selected but anything more than 1 and it will not send. Again, I hit the send button and it acts like it sent an email. However, there is no Email found in the SENT folder and none of my clients ever receive anything.

 

This has been ONGOING for too long. I spent hours on Quickbooks Tech Support talking to multiple technicians, taking down multiple case numbers and them mentioning it is a known problem, but no solution is ever offered.

 

My Case Investigation numbers are as follows:

1586431844

1586443767

1586444457

 

Please HELP

1 reply

G
GebelAlainaM
September 1, 2022

Hello there, @Cstpeter7. I understand the importance of getting this function to run smoothly. I'm here to share some updates regarding this issue.

 

Currently, we have an ongoing Investigation about trying to send custom mass emails to the customers. Rest assured that our engineers are working diligently to get this matter fixed. We appreciate your patience as we investigate this further.

 

Furthermore, we're unable to provide a specific time frame when this issue will fix. Rest assured that as soon as there's an update, you'll get notified via email.

 

You can also refer to this article for more details: How to Email or Print Multiple Invoices and Sales Forms at One Time.

 

Please let me know if you have any other QuickBooks-related concerns. I'll be glad to help you. Have a good one!

Terms & ConditionsAccessibility statement