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BizzieL
June 24, 2024
Question

Bill Pay

  • June 24, 2024
  • 2 replies
  • 0 views

I've been trying to make vendor payments via Bill Pay since QBO converted to their service. Initially, everything went smoothly, but now I am behind on vendor payments. The Bill Pay service has been giving me errors without providing any clear indications of the issue.

 

At first, I received messages about reaching a maximum number of payments. Now, I just get "Payment can't be scheduled. We can't schedule this payment right now."

 

I've called support, but they only told me it was an Intuit decision, without explaining the reasoning behind it. They also suggested I select an alternate payment sourcing method. What? After all these years, QuickBooks wants me to outsource my payments and use another service, meaning I'll have to juggle and pay for two programs?

 

Our company has never been late on a payment until now, thanks to this situation. Does anyone know what's going on?

 

2 replies

S
SIAB
June 25, 2024

You can signup for a free Melio account to sync with QBO as a workaround and pay the first bill to get the $100 cashback.

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/bill-pay-can-t-schedule-a-payment/00/1385182

 

JaeAnnC
JaeAnnC
June 25, 2024

I recognize the challenges you've encountered when making vendor payments via QuickBooks Bill Pay, @BizzieL. Don't worry. I'm here to put you in touch with our customer support team to resolve the error message.

 

The error message you encountered is due to the amount limit you reached when processing ACH vendor payments. That said, I recommend reaching out to our customer support team. I'm aware you've already contacted them. However, I suggest getting in touch again so they can check the amount limit of your account and explain this further to you through a secured screen-sharing session.

 

To do that:

 

  1. Go to the Help icon and select Contact Us.
  2. Describe your concern and select Continue.
  3. Choose between Chat with us and Have us call you.

 

Furthermore, you can automatically match your bills that correspond to QuickBooks Bill Pay transactions to save you time.

 

We're always ready to help you whenever you have additional queries concerning Bill Pay. The Community team is here to assist you every step of the way. Take care.

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