Question

Bill Pay by Melio for client

Forum|Forum|3 years ago
August 23, 2022
2 replies
0 views

I log into my client's QBO through my Accountant QBO version. They are using the Bill Pay by Melio app that is synced to QBO. When I try to get to that screen by navigating to Dashboard - Get Things Done - Pay Bills , It shows Bill Pay is loading then I get an error that says "we're sorry but something went wrong. Please retry". I cannot get to their list of bills to be paid to pay their bills for them. Has anyone else had this issue and what is the work around?

QuickBooks Accountant Online

K

Kurt_M

Hello there, @mbell1. I've got your back, and I'll ensure you can get through this so you can proceed to pay bills in behalf of your clients in QuickBooks Online (QBO).

A possible reason for this prompt is your website's currently undergoing traffic generating the details you've processed. You can clear your browser's cache to get rid of temporary internet files that may cause your operations to slow down. This way, you can access QBO and Melio with a clean slate and pay the bills on behalf of your clients smoothly.

Let's try to access your company file using an incognito window to rule out the possibility of a webpage issue. To open an incognito window in any supported browsers, you can use the following shortcut keys:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

Once you're in, try to perform what you're trying to accomplish earlier. If it works and you're able to pay the bills on behalf of your clients in QBO, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

You can also consider using other compatible browser if issue persist. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.

Additionally, here's an article to help you review your payments in Online Bill pay: Payment details and history in Online Bill Pay.

@mbell1, It's been a pleasure to have you in the Community today. If there's anything else that you'd like me to help you with, know that you can always get back to me anytime. Take care, and have a good one!

U

Ugos06

It's absurd for QuickBooks online users to pay for using ACH payment method, which has been universally used across the business world. Make ACH available free of charge for your customers. Melio payment method with fees is a nightmare.