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danvas
June 27, 2024
Question

Bill pay choose your account says "invalid account" for my QB Checking option

  • June 27, 2024
  • 1 reply
  • 0 views

When I go to schedule a payment and I'm at the "choose an account to pay from" screen, on the "Quickbooks Checking" option it says "invalid account, use another one. The account is fully funded and I was able to do this before. I called customer service and did a screenshare and they didn't know how to fix it. Anyone have any ideas?

    1 reply

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    Maybelle_S
    June 27, 2024

    We want to ensure smooth bill payments for you, danvas. Using the Bill Pay feature can save you time managing expenses online.

     

    I want to assure you that we're committed to resolving this matter as swiftly as possible and to your utmost satisfaction. With that, I suggest contacting our Customer Support Team again. They have equipped tools to carefully examine the recent support case notes and determine the cause of the received error. They can also provide additional steps to ensure this gets sorted out.

     

    Additionally, here are some references you can read about handling payments in the future:

     

     

    Drop by again if you have further concerns with QuickBooks Bill Pay. I'm always ready to give additional details on optimizing your experience within the program.

    D
    danvasAuthor
    June 27, 2024

    Of course I did call customer service, and they couldn't figure it out and said it was a Green Dot problem. And Green Dot says it's a Quickbooks problem. 

     

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      Christopher25
      August 7, 2024

      I'm having the same issues. Since moving Bill Pay from Melio it has been a constant stream of problems from non access to bill pay, accounts not be authorized and customer service has NO idea what to do. This is really a poor showing for Quick Books in regards to the current Bill Pay. 

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