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sr560
October 11, 2022
Question

Bill Pay powered by Melio - synching error

  • October 11, 2022
  • 1 reply
  • 0 views

We use QB Desktop. We have been forced to move to Bill Pay Powered by Melio for Accounts payable. And it has been a mess from the beginning. There has been some error or the other, no one from Intuit seems to understand how Melio works. And Melio does not have a customer support number, just a chat option. And that chat option is also not available depending on the error we get. Currently whenever I try to access the 'Online bill Pay' from Qb, I get an error "Could not retrieve browserInstance', and there is no way to connect to anyone. And I am frustrated. Any solutions other than Melio ?

1 reply

D
DebSheenD
October 11, 2022

I know how it feels when something isn't working, sr560.

 

Let me make it up to you and ensure you're able to get in touch with our Live Support Team through chat or call.

 

I'd like to share another way on how you can reach out to our live support. Please take note that our support team is available from Mon-Fri (6 A.M - 6 P.M).

 

Here's how:

 

  1. Go to this link: Contact Us.
  2. In the What we can help you with? section, choose your product and edition of QuickBooks
  3. Provide your concern and hit continue.
  4. Under How would you like to connect with us? section, choose either chat or callback to connect with our support team.


You can also read some of our articles about the Bill Pay feature supported by Melio, and how it works with QuickBooks:

 

Please reach out to us again if you have more questions about data entry and import in QuickBooks Desktop. I'm more than happy to help you anytime.

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