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A
alexryan7
February 9, 2023
Question

Bill Pay won't load

  • February 9, 2023
  • 4 replies
  • 0 views

I have been unable to get Bill Pay to load since Monday. I have tried going through "Pay Bills" button and also through the individual vendor invoice and the page just loads, loads, loads, and then goes blank and then kicks me out of QuickBooks.

 

I chatted with support yesterday and after 45 minutes of "troubleshooting" and going through all the steps I had already done before contacting them. They finally transferred me and then confirmed that there was an issue with Bill Pay and they would email me with the resolution.

 

No email today so I chatted with support again and after convincing the person in chat that we didn't need to do a screenshare, and that I just needed to know if there was still a known issue with Bill Pay, they did confirm that there was. They provided the following Investigation number: INV-80704

    4 replies

    J
    JamaicaA
    February 9, 2023

    I understand you need to pay your bills on time and you've done everything you could, @alexryan7. I'll share some updates about the reported issue you've mentioned.

     

    The INV-80704 about Bill Pay having white screen when customer clicks Pay Bills Online is still ongoing. Please know that our Engineering Team is working actively to find a fix. They'll take a closer look at this and evaluate what further action can be taken.

     

    In the meantime, we're unable to give a timeframe as to when this will be resolved. Please make sure to keep your lines open so they can reach out to you during business hours via email.

     

    If you still haven't received any updates about it, I recommend contacting them. Provide the investigation number given to you so they can trace what happened to the report. You can find their most updated number through this article: Get help with QuickBooks Online.


    See this article to learn how to track bills and record the payments: Enter and manage bills and bill payments in QuickBooks Online.


    In the meantime, you can visit our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.
     

    I've got you covered if you have other questions aside from paying bills in QuickBooks. Use the Reply option below. I'll be here to answer them. 

    A
    alexryan7Author
    February 9, 2023

    Thank you for the reply but I would ask that you spread the word throughout your support reps that this is a known issue so that people Chatting in don't have to go through all the troubleshooting steps only to find that there is a known issue. And since there is no ticket number associated with this and only an investigation, every time I try to chat or call to get an update I am asked to go through all the troubleshooting steps for the issue prior to getting an answer on whether this is still an issue.

     

    Also, including links like you did below for Entering and Managing bills is a bit silly considering I wouldn't be trying to use Bill Pay if I hadn't already entered and managed my bills through QuickBooks Online. This makes me think that this is an AI generated response to the question.

      R
      RCV
      February 9, 2023

      This isn't the kind of situation we want you to experience, alexryan7.

       

      We appreciate you contacting our support agent to get this sorted out. At all times, our goal is to satisfy the consumer. Furthermore, this isn't the kind of customer service we desire you to experience. Rest assured I'll take note of this so I can pass along your experience here on my end and provide all the feedback you have to the appropriate channels.

       

      The INV-80704 about Bill Pay is still ongoing and our engineers are working together on the permanent fix. Since you contact our Customer Support Team, they added you to the list of affected users and you'll receive an email notification once there's an update on this case.

       

      With regards to entering and managing bills, we view consumer feedback as an opportunity to enhance our products' many features. I'd suggest submitting feedback directly to our engineers. They may look into this suggestion and consider adding this option in future updates. Here's how:

       

      1. Go to the Gear icon.
      2. Hit Feedback.
      3. Type in your recommendation in the Share your feedback field.
      4. Click Next.
      5. Follow the on-screen instructions to complete the process.

       

      I've attached screenshots below for your reference:

       

       

      On top of that, feel free to visit his page to keep updated with the latest software improvements and enhancements with QBO: Customer Feedback for QuickBooks Online.

       

      You can refer to these helpful articles in case you have any other concerns about QuickBooks Online.

       

      The Community will always have your back if you need a hand with managing your expense receipts and bills. If you have other questions, feel free to add them below. 

      M
      mitch14
      May 3, 2023

      exact same for me

       

      I
      Inquest
      May 3, 2023

      I've also been unable to use online bill pay since Monday. I'm unable to pay vendors & staff. Support was not helpful, in fact the person from QB support obviously had very little knowledge of how the online bill pay works.  Finally, they escalated my issue, but i haven't heard anything and it still doesn't work.  The lack of knowledgeable support with intuit is frustrating.  

      I
      Inquest
      May 3, 2023

      I was able to pay going directly through melio website and it synced with QB.  On Melios home page it gave me the option to use my QB login.  https://app.meliopayments.com/

       

      Hope this helps everyone!

      P
      Podad61
      May 3, 2023

      Is there a current issue with Bill Pay loading?

      I am having the same problem documented in the first entry of this message.

      Please let me know...

      Greg

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      May 4, 2023

      @Podad61 

      Signup for a separate Melio account for free to integrate with QBO as a workaround as mentioned by Inquest 

      https://affiliates.meliopayments.com/pricing

       

      Q
      QueenC
      May 4, 2023

      Hi there, @Podad61.

       

      Yes, upon checking here, we're currently having an ongoing investigation about the Bill pay page, not loading. Please know that our Engineers are engaged in fixing this issue at this time and are dedicated to providing a permanent solution.

       

      In the meantime, I would recommend getting in touch with our Customer Care Team so you'll be added to the list of affected. Rest assured that once an update about this investigation will be available, it will be rolled out immediately and you'll be the first one to know via email.

       

      Additionally, feel free to browse through this article to learn how to enter a prior balance for a customer that owes you money or a vendor you need to pay: Manage outstanding balances for customers and vendors in QuickBooks Online.

       

      Drop a reply anytime if you still have questions or concerns about the Bill pay page. I'll be here to assist you further. Take care.

      C
      Candi G
      May 16, 2023

      I am having this same issue, the signin page reloads after entering in my credentials.  Others in my office are able to access the site.  What system is everyone on that is having this issue?  I'm running windows 11 Version 10.0.22621. 

      J
      JamesAndrewM
      May 16, 2023

      Hello there,

       

      We currently have an open investigation into this concern. For now, it is best to connect with our QuickBooks Online Support. So they can include you in the list of affected users. They also have additional tools to pull up your account and do a screen share. 

       

      To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

       

      1. Sign in to your QuickBooks Online company. Select Help (?).

      2. Choose either tab: Assistant or Talk to a Human.

      3. Search or click Contact Us.

      4. Start a chat with a support expert.

       

      You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

       

      You can also visit this article to learn how to personalize and add specific info to your sales forms: Customize invoices, estimates, and receipts in QuickBooks Online.

       

      Feel free to post here in the QuickBooks forum again if you need anything else with QuickBooks. I'll be right here to help you anytime. Have a lovely weekend!

      M
      mlmlm
      May 23, 2023

      this is a joke.  Is anyone still having issues with online billpay loading?  Been trying to resolve this for two days and no one at intuit or bill.com is any help!

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