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Shelly_L
June 4, 2024
Question

Bill Payment Stub Email Missing

  • June 4, 2024
  • 1 reply
  • 0 views

Since switching over to QuickBooks Bill Payment on May 21, 2024, our vendors are not receiving bill payment stub emails like they were when using Melio for bill pay. How can we ensure emails are being sent when scheduling bill pay and review the template being used? This is for QuickBooks Online. Thanks!

1 reply

S
SIAB
June 6, 2024

You can sign up for a free Melio account to sync with QBO and your vendors will receive the same bill payment stub emails like before.

https:// affiliates.meliopayments.com/quickbooks

 

You can also get the cashback to pay the first bill.

https:// affiliates.meliopayments.com/9ld4s

 

J
James_AL
June 6, 2024

Thank you for posting in the Community, Shelly_L.

 

For the vendors that are being notified of the scheduled payment. In QuickBooks Online, We email your vendor twice to make sure that it was been received. The initial email will inform the vendor that you have arranged for a bill payment to be sent to them. The second email will let the vendor know that the payment is en route and provide an estimated arrival time for the bill payment.

 

We do not send notifications to your vendors in case of payment cancellations or failures. Please make sure to contact them directly if there are any issues with your scheduled bill payment.

 

For the suggestion of SIAB offering a third-party option, that would be an alternative.

 

In addition, you can visit this page to learn more about Bill Pay in QBO: Learn about QuickBooks Bill Pay for QuickBooks Online.

 

You can inform us at any time if you need further assistance with Bill Pay in QuickBooks. We've got your back and will respond as soon as possible. Stay safe.

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