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theprintstop-yah
December 6, 2023
Question

Can't log in to GoPayment app

  • December 6, 2023
  • 4 replies
  • 0 views

I've used the app for well over a year with no issues.  When I try to log in I get a "We've experienced a glitch.  Our developers are working on it."  The software is up to date.  I started calling tech support two days ago and am told I'll be contacted by the engineers/developers.  This is how we take payments from customers...so needless to say its important. I've tried a second device with the app and am getting the same error.

4 replies

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FateCandylaneT
December 6, 2023

I value your efforts in reaching out to our support team and alerting us to this, theprintstop. I understand how time-consuming it is to find something that doesn't fit your needs. Please don't worry. Getting this resolved is our priority, so you can effectively take and process payments from customers. Let me direct you to our designated support team which is best at handling this kind of query.

 

Since Community is a public forum, I'm unable to gather sensitive information on your account for security concerns. I recommend contacting our QuickBooks Payments team again to further seek updates on your case. This way, they can provide additional assistance to help you keep going in processing customer payments. If you have QuickBooks Online with Payments & Merchant Service Center, refer to these steps:

 

  1. In your QBO file, go to the Help (?) icon and select Contact Us.
  2. Enter your concern, then select Let's Talk.
  3. Choose Start a chat with a support expert.

 

In addition to this, I'm sharing this handy resource to help you fix GoPayment issues and handle payments if you have a QuickBooks Online mobile app: Fix issues with GoPayment and QuickBooks mobile app card reader.

 

I'll be looking forward to any questions you may have when fixing errors in your payments app. Please let me know anytime in this thread, so I can get back and assist you further. Keep safe.

T
theprintstop-yahAuthor
December 6, 2023

Working with quickbooks continues to be a major source of frustration.  After spending over 2 hours on the phone, I'm told that the recent update of the GoPayment app doesn't work...and they tell me I'm in the queue to get it fixed, but they can't tell me when it will be fixed.  Imagine if every business operated this way. Every time I have an issue with quickbooks its the same run around!!  It's insane.

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Bob147
December 12, 2023

I’m another client having same problem for 1 week now. I’m following you to see if you get some resolution 

 

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colsoncpa1
January 29, 2024

We are also having this issue.  Intuit support had us update our I-pad and then reinstall the app.  This was a waste of time - still doesn't work.  We can still accept credit cards if we key them directly into QB, though intuit's fees are higher.  I wonder if they will credit us back the increased fees for them not fixing their software problems?

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Rea_M
January 30, 2024

We see where you're coming from, colsoncpa1. Let's perform some troubleshooting steps to help fix your GoPayment app issue and then redirect you to the best support who can help check your account for possible credits.

 

We can start by updating your QuickBooks GoPayment and Online mobile app. Doing so will make sure you have the most recent upgrades of the application. To do this on your iPad, follow these steps:

 

  1. Launch your App Store, then select Updates.
  2. Select Settings, then General.
  3. Tap Software Update.

 

After that, open and log in to the GoPayment app. 

 

For more troubleshooting steps, please see this article: Fix issues with GoPayment and QuickBooks mobile app card reader.

 

On the other hand, we recommend contacting our Customer Care team again to check your account for possible compensation.

 

Additionally, would you like to know how long it takes for customer payments to reach your bank account after processing? You can refer to this article for the complete details: Find out when QuickBooks Payments deposits customer payments.

 

We're always ready to back you up if you need more help with your GoPayment app. Don't hesitate to add your reply below, and we'll circle back to assist you.

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conniecousins
July 3, 2024

uninstall the app and reinstall app then log in 

 

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