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emeraldstateelec
June 7, 2024
Question

Can you still accept card reader CC payments directly via the QBO app? We've lost this feature on our apple devices and have to use Go Payment which really slows us down.

  • June 7, 2024
  • 1 reply
  • 0 views
Our apple products running the QBO app no longer have the accept credit card payment via a card reader option. It appears intuit wants us to use Go Payment again, which is how we had to take payments before 2017. It adds in extra steps of having to switch between apps, upload payment info to QBO, and record said payments. I'm really hoping this is just a coding glitch and was missed in the recent updates. Processing credit cards directly through the QBO app like we've been doing since 2017 was a real time saver. We could put together an invoice for a customer at the customers location, capture their signature on said invoice, process a credit card payment, and have QBO automatically apply and record that payment all at one time directly through the QBO app. No extra steps. Does anyone know if this is just a glitch, or has the credit card reader payment option been removed from QBO app for good?

1 reply

R
RheaMaeH
June 7, 2024

Yes, you can still process credit card payments directly through your QuickBooks Online mobile app, emeraldstateelec. I'm here to help you fix the issue you encountered so you can continue working without hassle.

 

To begin with, let's update your data to ensure you have the most recent information in your QuickBooks Online app. Please ensure you're connected to the internet and perform the following steps for iOS:

 

  1. Go to Settings, then click General.
  2. Select iPhone Storage and tap the QuickBooks Online app.
  3. Click Offload App.

 

After refreshing the data, restart your phone and check if the credit card payment functionality is working correctly. If the issue persists, I recommend uninstalling and reinstalling the QuickBooks mobile app.

 

Then, let's also disconnect and reconnect the card reader from the QBO Mobile App. This process can resolve connectivity issues between the app and the card reader. Here's how:

 

  1. Go to the Gear icon.
  2. Click Card Readers, then select the card reader to disconnect.
  3. Choose Disconnect reader in the reader's actions.
  4. Tap Reconnect reader.

 

Additionally, I've included a helpful resource for you: QuickBooks Payments FAQ. This FAQ covers common questions and troubleshooting steps related to credit card payments in QuickBooks.

 

I'm only a post away if you have questions about your credit card payments or any other QuickBooks-related concerns. Have a great day.

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